I HAVE PURCHASED MARUTI ALTO CHASSIS NO.1122978 FROM UR DEALERS FORT POINT AUTO MAHIM. I REGRET TO INFORM YOU THAT AT NO POINT I WAS SATISFIED BY THE SERVICE OFFERED BY THEM.THEY WERE NOT AT ALL CLEAR IN EXPLAINING ABOUT THE CAR, ALL THEY WERE INTRESTED WAS SUCKING OUT MONEY FROM THE CUSTOMER.I WAS NOT SHOWN ANY BROCHURE ABOUT THE CAR SAYING THAT IT WAS NOT AVAILABLE WHEREAS IT WAS LYING NEXT TO THEM.I WAS TOLD THAT I WILL BE GIVEN BODY COLOURED BUMPERS BUT AFTER BOOKING THEY SAID IT WAS NOT PART OF REGULAR ACCESSORY.THEY LITERALLY FORCED ME TO BUY FRONT GUARD WHICH LATER AFTER I READ THE MANUAL CAME TO KNOW THAT IT IS NOT RECOMMENDED BY MARUTI.THEY TOOK MONEY FROM ME TO INSTALL PARCEL TRAY AND THEY INSTALLED IT OF CHEAPER VARIETY.I AM ASKING THEM FOR MONEY BACK FOR A WEEK BUT STILL THEY ARE SAYING THAT THE CHEQUE IS UNDER PROCESS AND WE WILL GET IT AFTER 2 WEEKS.SO MANY TIMES THEY HAVE CALLED ME TO THEIR SHOWROOM FOR REGISTRATION TO FIND OUT THAT THE CONCERNED PERSON IS NOT IN OFFICE INSPITE OF US CALLING HIM BEFORE HAND AND HE GIVING HIS AVAILABLITY.I DID NOT EXPEXT SUCH THINGS FROM MARUTI SUZUKI WHICH IS KNOWN FOR ITS SPOTLESS IMAGE.I WOULD STRONGLY RECOMMEND THAT YOU TAKE STRONG ACTION AGAINST THE CONCERNED.Mr RAJ SURI AND MR.DHIREN WERE LEAST HELPFUL AND THEY ALWAYS HAD SOME FLIMSY EXCUSES FOR THEIR INCOMPETENCE.EXPECTING YOUR REPLY AND ACTION SOON
MR S.B.AJGAONKAR
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