To, The
Vodafone, Manager
Subject: - your interrepted service
I, the undersigned with to introduce my self Dharmendra R. Wele having cell no. 09673358246 from date 4/5/09 I wish to activate friend group facility on No. 9158113912 & ACTFF 9158113912 an send to 144 may cell hence I tried to activate it at date 09/05 but still it is not activate I discussed about it with customer care on date 10/05/09 they told me your friend group facility will be activate with 24 hours and successful SMS sent but still it to not done hence I approach to your vodafone dealer Bhadgaon dist Jalgaon (M.S.) he personally discussed this issue with your personal based at Nagpur, Pune but it was not come into channel. The my self and dealer made contact to your personal no. on 9823006995, 9823006227, 9823007504 still it is not activate.
Secondly from my available cell balance Rs. 72 was deducted automatically I don’t understand without any my use how it was deducted on 19/05/09. I received your sms an date 23/05/09 that local vodaphone to vodaphone will be free on 110 mints the recharge of Rs. 27 hence I made it but today also I am unable to get that facility.
I am sorry to say you that I am very much unhappy with your service please make some improvement by reimbursing me 40:00 paise per call made by me date 9/05/09 as a penalty. And refuel my 72 Rs. Unwontedly deducted by your company and avail vodafone to vodafone free fascility as I made Recharge of Rs. 27 for it
Request you not sol this problem so I complaint to the consumer care office.
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