INVOCE NO 15961 PURCHASED FROM vIJAY SALES ON 10/11/07
It was working OK for one year. Then the display panel started giving problem as it was not operating sometimes. We made first complaint in May. The mechanic came and put it back. It started wkg for some days. I told the mechanic he promised that it would be sent to company if the fault repeated. We made a comp. again Jul 09, When the mwchanoc came it was wkg and did not do anything. We made the third com on 10/07/09n0 09078170827. The mechanic came on 13th and took the panel for repair. He brought it back on 17th but it did not work. Whent it was pointed out to your office they closed the case and booked a new comp. no0907b170827 and since then practically every week I am speaking to your service centres to people like Deepak, Mahesh, Fouzia, Asok and so on. Mahesh once told me that all formalities are over and the m/c will be replaced on 28/8. Afterwards I was tol the approval is not yet rcvd and somebodu fron Videocon collected the copy of invoice on 27/8/09 and I was told the approval is over on 01/09/09 and the m/c will be replaced within 20 days. I am repeatedly speaking to all the people and on 26th I was told that the approval has come only on 24th and the /c will be replaced on Sat, the 26th. When I rung up on 26th, I was connected to Videcon engineer and was told the the m/c is getting replaced on Sat 3rd Sep.
Sir, to whom I will believe. Dont you have a moral responsibility to inform the customer what is happening. If not when the customer rings pl give the proper response and give correct information
I purchased many other items from Vijay Sales Vashi. Whenever we go there we are complaining this to them. We reported the case to your Sales rep Sri Niranjan also
Pl do the needful
I expect at least aletter of cofirmation from you, otherwise your people will tell that no body has promised the replacemn also
Pl reply
G B Jagannathan
9969011155
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