Dear Sir,
This is to draw your kind attention that we are having two consumer number . 611226 and 612668 . your Dealer is M/s NATHANY ENTERPRISE, Address 44A, Rafi Ahmed Kidwai Road Kolkata - 700 016 Phone No.# 033- 22298910 / 3959 .
Before we had only one consumer no. 611226 which is in my mother name Mrs. Josephine Baptist, of 80D, Elliot Road Kolkata -700016, contact no # 033-22659692, where your supply of gas was after 10 days. But since the supply of had increased from 10 days to 21 days, We again had booked another gas cylinder in my wife name, the consumber no. is 612668 name Mrs Nibedita Baptist of 80D Elliot Road Kolkata - 700016 contact no. # 033-22659692, Just to avoid the crisis we had booked another gas cylinder, But its very unfortunate that we never get gas on time after booking its always take more that 21 days.
I had booked the gas of consumer no. 612668 one week back and again 3 days back where the refill no was 78. last gas received of consumer no. 612668 was 22/01, and today its already 15th february which is more than 21 days.
After not receive the cylinder till now, I had visited your dealer TODAY 15/02 at 9:10 A.M M/s NATHANY ENTERPRISE and spoken to Mr. Kaushik Sengupta about the cylinder and requested him to give me supply today but one Gentleman sitting beside him was very rude with me saying that We will not be able to give you cylinder today you just go from here and we will send accordingly to our schedule and we cannot do anything, Its very strange that your people dosen't know how to speak to a customer. And I am having a 2 year old child which you understand the problem I am facing and we are member of 6 persons, Its not possible for us to take food from outside.
Please train your people how to handel and speak with the customer.
I hope you will understand my problem and try to solve it at the earliest.
Thanking You
For Nibedita Baptist
Isaac Baptist (Husband)
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