I had booked 7 pairs of Benetton watches through gift 360 in their online site.
Order id no. is 88393, amount of Rs.6972 was paid through my credit card on 25th October in name of KaViraj Housewares, Banglore. This is done after registering myself in their website.
Immediately after swiping I got a call from 9341602426 asking for my card details – card no., name in card, expiry date of card, and CVV number. When I refused to give any details of the same, he asked me to send my credit card scan image front and back. I refused the same also. He then asked for something I which I have never heard of, the screen shot of the SMS I had received after swiping the credit card. I told him that I have never heard of something like that he said he will consult his senior and put me on hold. He cut the all after putting me on hold for 10 minutes. I tried reaching the same number back, but it was switched off.
I sent a mail to their id. The entire set of communication is attached as annexure. I had contacted them on 080 22896600. They refused to accept that I have made the payment was made. Over phone they insisted they need CVV no. or scan image of back and front of my credit card. When I asked them to put it in the mail they refused to do so.
Entire mail communication is attached, I had even provided them with details of that particular transaction, which also they declined to accept over the mail.
I had called again and they asked me to call up again and ask for Sandeep or Akilan. They never came on line and cut was disconnected after offering a call back in my cell number. Mails sent to them also were not answered.
After fed up with their approach asked for cancelling the order over phone. They said that order through web could be cancelled only through mail only and cannot be done over phone. I sent mail as per the site to the id [email protected].
All this while, even today, as per their web site the order is shown as pending. Screen shots provided.
On 30 september, after seeing the status in website I called up the number 080 22896600 and asked for the status of my cancellation. The call was transferred to one Sayida, who said they have already processed my order and my order has been already sent by courier. I insisted on cancellation, then she retracted and said that I have ordered only one piece and will refund only that money. I insisted that I have paid Rs.6972. She said this money will be returned back to your card within 10 days. In between she had disconnected my call and called me back from 9341344337 and 9243200435.
On 7th October I got a SMS saying that my order has been dispatched and my order number is 73460.
I contacted the 3 cell numbers given no calls were picked up. Called up 080 22896600, asked for Sayida, call was transferred she pcked the call and said that she will call me back by 3.30pm on details of the refund. But I did not get any call back and called her back, she picked the call and put me on hold for 20 minutes and disconnected. I called the number back and she gave the phone to Sandeep and he started acting funny - saying hello, after each word. And he also disconnected saying he will call me back. That call also was not returned. I called them again and asked for the status of refund, she claims that they have asked bluedart to return the courier back to them and only after return they will process my refund. That also will give that back only after 10 days from then. When I said I will cyber crime cell and consumer redressal forum she asked me to speak to her boss Sandeep and put me on hold for 10 minutes and disconnected the line.
GIFT360 is a fraud company and they intention is to cheat and defraud people’s money. They are asking for details like CVV no., scan image of front and back of credit card.
Please help me in getting my money back.
Attached below:
1. copy of my mail communications
2. Screen shot of my order in their website
3. Screen shot of my order details
From
Balu Menon
to
[email protected],
[email protected],
[email protected],
[email protected]
ccBALU MENON /DSMGEMCT/IBANK/CHE
date26 September 23:33
subjectFwd: RE: GIFT@360: Order no.88393
mailed-bygmail.com
hide details 26 Sep (11 days ago)
Your demand is quite impossible and not justified.
Will not be able to provide any more proof as it has many details which cannot be shared. Also till this time no one has explained till this time why you are asking for card details including cvv no. and why nobody attends calls at the numbers provided.
Please cancel my order and return my money.
&&&- Forwarded message &&&-
From: Gift360.in
Date: 9/26
Subject: RE: RE: GIFT@360
To: Balu Menon
Dear Mr. Menon,
Thank you for mailing us, we request to provide your credit card statement or the scan copy of the payment to confirm your order. We do apologize for this inconvenience caused. And also to inform your complain has been escalated to the concern department we will look into this issue.
Note: - with the provided statement the concern department will not be able to confirm the order.
Best Regards
Team Gift360.in
GIFT 360°.in2/1, Langford Road, Bangalore - 560 025 | Toll Free: 1800-425-1120 | Tel: (080) 2289 [email protected] | www.gift360.in
Disclaimer: This email and any attachments are confidential and may also be legally privileged. If you are not the addressee, do not disclose, copy, circulate or in any other way use or rely on the information contained in this email or any attachments. If received by mistake, notify the sender immediately and delete this email and any attachments from your system. The recipient acknowledges that GIFT360 may be unable to exercise control or ensure or guarantee the integrity of the text of the email message and the text is not warranted as to completeness and accuracy. Before opening and accessing the attachment, if any, please check and scan for virus.
From: Balu Menon [mailto: [email protected]]
Sent: Friday, September 25 10:34 PM
To: [email protected]
Cc: [email protected]; BALU MENON /DSMGEMCT/IBANK/CHE
Subject: Re: RE: GIFT@360
25/0974477489268019496171175KAVIRAJ HOUSEWARESRs. 6, 972.00 (DR)
Please find the transaction details. order no. is 88393.
9/25 BALU MENON /DSMGAUTO/IBANK/CHE
When you have got your money, why is it pending? Why was you agent asking for Card details, expiry date and CVV number? Why did the agent put me on hold and then disconnected?
Further, i do not get physical statements nor e-statements as i am a internet user. All the screen shot of the page will have many details which could be shared at all. Does not find the intentions right.
Please process my order or return the money.
&-- Original Message &--
From: "Gift360.in"
Date: Friday, September 25 4:04 pm
Subject: RE: GIFT@360
To: [email protected]
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Dear Mr. Menon,
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Thank you for mailing us, this is to
> inform your order status is pending. If the order is pending we can not process
> so we request to provide your credit card statement or the scan copy of the
> payment to confirm your order.
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Best Regards
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Team Gift360.in
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GIFT 360°.in
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2/1, Langford Road, Bangalore - 560 025
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[email protected] |
> www.gift360.in
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Disclaimer:
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This email and any attachments are confidential
> and may also be legally privileged. If you are not the addressee, do not
> disclose, copy, circulate or in any other way use or rely on the information
> contained in this email or any attachments. If received by mistake, notify the
> sender immediately and delete this email and any attachments from your system.
> The recipient acknowledges that GIFT360 may be unable to exercise control or
> ensure or guarantee the integrity of the text of the email message and the text
> is not warranted as to completeness and accuracy. Before opening and accessing
> the attachment, if any, please check and scan for virus.
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From: [email protected]
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> Sent: Friday, September 25
> 1:22 PM
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> To: [email protected]; Imint
> Gift360; [email protected]; [email protected]
"Print this mail only if absolutely necessary. Save Paper. Save Trees."
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."
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Thanks and Regards,
Balu Menon
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Thanks and Regards,
Balu Menon
Order Id Product ID Product Qty Order Amount Order Date Payment Status View
88393 1381 7 Rs. 6972.00 09-25 Pending
Cart Order No.88393 Shop Again
October 7
Customer Name: Balu Menon Order date : 25-09
Address: ICICI Bank LTD., Arihant Insight, Plot 24, Block 1, 2nd floor east wing,
ambattur indutrial estate, Ambattur
chennai
chennai
tamilnadu
India
600058
Email: [email protected]
Telephone : 30516616
Product Details
Product ID Quantity Product Description Product Price Amount
1381 7 United Colors of Benetton Rs. 996.00 Rs. 6972.00
Total Amount: Rs. 6972.00
Delivery At: ICICI Bank LTD., Arihant Insight, Plot 24, Block 1, 2nd floor east wing, ambattur indutrial estate, Ambattur, chennai, chennai, tamilnadu, India, 600058
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