Dear All,
I have Skoda fabia, purchased just 6 months ago from “Giriraj Motors, near 32 miles stone, Gurgaon (Haryana). I was quite happy about vehicle performance in last 6 months. But on 6 aug. after returning back from my office at around 8.30p.m, heavy rain out side. I started moving slowly towards my home but due to heavy rain n poor visibility, I could not be able to judge the depth of the path hole on the road & my vehicle gone into that path hole and stopped.
Next day morning, after pushing approx. 2 km, I will be able to reach another Skoda dealer “Silverstone motors Gurgaon.". At that time I was in deep trouble & expecting good response from Skoda dealer. But I was surprised to see rudely behavior from dealer’s executives.
Initially service in charge Mr. Kapil told me to move this vehicle n get serviced from Giriraj Motors, because u had not purchased from Silverstone motors. So many times I had told him that this is not a Skoda philosophy for service. I had tried to talk to their seniors, but same response from them also.
Their sales manager Mr. Edwin Gurung was also in the same category of those stupid fellows. He questioned me why I came out from office in the rain & given me one day time to move my vehicle from there. I was completely shocked from Skoda service, n disgusting behavior of dealer.
Then after toeing, I will be able to reach Giriraj Motors. But after 2 and half months, my vehicle is still in the same condition as it was on 6/aug/08.Still there is no reliable n responsible effort from their side.
Now I m questioning Skoda service dept.did u know how Ur dealer providing service to Ur customers. This type of ridiculous behavior was not acceptable from Skoda.
After investing my hard earned money (approx 7.00 lacs Rs), should we expect this type of service. I’m still without any vehicle. I have lost hope of getting my vehicle back. My car is still in the same condition. And moreover insurance survey and all the other formalities has been done 2 month back. And lots of other customers are there in gurgaon who are facing this PATHETIC service provided by Skoda.
I remember SKODA LOGGO “OBSESSED WITH QUALITY”, BUT I THINK SKODA INDIA FORGOT ABOUT GIVING SERVICE TO THEIR VALUABLE CUSTOMERS.
I have e-mailed them so many times but still there is no positive communication from Skoda side. My car is in the same condition as it was on 6 Aug.
I THINK EVERY ONE WAS SLEEPING IN INDIA. SERVICE IS VERY POOR. Skoda people do not know “ONE SATISFIED CUSTOMER IS ONE SATISFIED CUSTOMER BUT ONE UNSATISFIED CUSTOMER IS THOUSAND UNSATISFIED CUSTOMER.
Plz advise me what should i do in this condition. I have spent 7 lacks rupees but i'm without my vihecle since aug this year. Plz Forword this mail to as many people as u can and educate people abt this so that they can refrain themselves from buying Skoda vehicle.
Regards
Sanjeev kumar
[email protected]
09873148510
Gurgaon
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