Dear All,
(skoda escasity)
I have skoda fabia, purchased just 6 months
ago from " Giriraj Motors Gurgaon (Haryana).quite
happy about vehicle performance in last 6 months.
but on 6 aug. after returning back from my office
at around 8.30p.m, heavy rain out side.i started
moving slowly towards my home but due to heavy
rain n poor visibility, i could not be able to judge the
depth of the path hole on the road & my vehicle gone
into that path hole and stopped.
next day morning, after pushing approx. 2 km, i will
be able to reach another skoda dealer " Silvertone
motors Gurgaon.". at that time i was in deep trouble &
expecting good response from skoda dealer. but i
was surprised to see rudely behaviour from dealers
executives.
initially service in charge Mr. kapil told me to move
this vehicle n get serviced from Giriraj Motors,
because u had not purchased from silvertone motors.
so many times i had told him that this was not a
skoda philosophy for service. i had tried to talk to
their seniors, but same response from them also.
their sales manager Mr. Edwin Gurung, was also in the
same category of those stupid fellows. He questioned
me why i came out from office in the rain & given me
one day time to move my vehicle from there.
I was completely shocked from skoda service, n
disgusting behaviour of dealer.
then after toeing, i will be able to reach Giriraj
Motors. but after 2 months, my vehicle was still in the
same condition as on 6/aug/08.no reliable n
responsible effort from their side also.
Now i m questioning skoda service dept.did u know
how ur dealer providing service to ur customers. this
type of ridiculous behaviour was not acceptable from
skoda.
After investing my hard earned money (approx 7.00
lacs Rs), should we expect this type of service. I'm still
without any vehicle. I have lost hope of getting my
vehicle back. my car is still in the same condition. and
moreover insurance survey and all the other
formalities has been done a month back. and lot of
other customers are there in gurgaon who are facing
this PATHETIC service provided by skoda.
i remember SKODA LOGGO WAS " OBSESSED WITH
QUALITY", BUT I THINK SKODA INDIA FORGOT
ABOUT GIVING SERVICE TO THEIR VALUABLE
CUSTOMERS. Skoda main head office people are also
as unprofessional as their dealers are. There is no
deference.
NOW AGAIN I M WRITING BUT STILL THERE WAS NOT
ANY COMMUNICATION FROM SKODA SIDE. & STILL
MY VEHICLE WAS IN THE SAME CONDITION AS ON
TWO MONTH BACK. WHAT IS GOING ON.
I THINK EVERY ONE WAS SLEEPING IN INDIA.
SERVICE IS VERY POOR. Skoda people does not
know " ONE SATISFIED CUSTOMER IS ONE
SATISFIED CUSTOMER BUT ONE UNSATISFIED
CUSTOMER IS THOUSAND UNSATISFIED CUSTOMER.
PLZ SUGEST ME SOMETHING.WHAT SHOULD I DO IN
THIS CONDITION.
Plz help me out in this matter and educate people abt
this so that they can refrain themselves from buying
skoda vehical.
contact me -:
Sanjeev kumar
Mob-09873148510
Gurgaon
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