To Date: 24/10
Manager,
Customer Care,
Yamaha Motors India Ltd.
Noida,
New Delhi.
Subject: To get replacement part & BATTERY in warranty & compliances regarding Servicing at Authorized service center & against Service Engineer.
Dear Sir/Madam,
I buying your companies motor cycle GLADIATOR SS on dated 28/10. From authorized dealer VINAY MOTORS AURANGABAD MAHARASHTRA, Ph. No. 0240248. Chasis No. ME/35B01782023265. REG. No. MH20-BH3806. From month of March I am facing lots of problem regarding vehicles parts and harassments by Service center as well as MAHARASHTRA State -Pune office Service Engineer Rajeev Jaiswal Mob. No.09764002533 and Girish Naik, Mob. No. 9923483925 as detailed below.
1) My motor cycles RPM METER not working since month of march. At that time service center mechanic & head said battery problem. But after battery charging RPM METER not working, servicing center head said problem will solve next time servicing.
RPM Meter changed in warranty on dated 25/09
2) Next Servicing done on dated but problem as it is & this time servicing not done as per your commitment in manual. Gear shifting problem, break tight problem, and clutch adjustment not done. For RPM Meter problem said battery problem, then I going with mechanic at battery dealers shop battery dealer said battery charging mechanic said no then battery dealer testing by meter showing ok. after battery charging RPM METER not working then said when your vehicle not start by battery then you come both problem will solve.
3) After servicing mechanic demand money of service works.
4) Side indicator switch not working properly, switch not off after on maintenance work done that switch screw tight but switch not working properly.
5) Battery is not working Authorized dealer gives in writing on Warranty card Fitted Battery with vehicle is out of servicing from manufacturing of battery, my vehicle not completed one year but battery more than one year old. This is informing to Service Engineer Rajeev Jaiswal but they said battery replacement may be not possible, but I will try get replacement. This procedure is taking very long time.
Rajeev Jaiswal commitment I will claim to my senior officer they decided give in replacement under warranty or not give under warranty when they tell me give under warranty then I will call you, come at Vinay motor for Change your RPM Meter, Side Indicator switch, But Battery replacement required very long time I cant said how long time, But for RPM Meter & Side Indicator switch I will replace in two days. After two days said I talk with Authorized dealer then I will call you come for replacement but till now not calling by him.
Girish Naik commitment I will replace RPM METER & SIDE INDICATOR SWITCH first. Then battery problem solve, for Battery problem solve required very long time, this is very long procedure.
This is your wrong service.
What is my wrong? Then why I spent money for buying new battery if getting me replacement in warranty.
Kindly look into the matter senseiorlly.
Because I am facing harassment from month of March.
I am sending hard copies of battery warranty card, motor cycle purchase bill, and photo graphs of RPM METER taking by vinay motors.
Please find attachments of RPM Meter photograph email was sending by vinay motors to Rajeev Jaiswal Service Engineer.
Nowadays both persons avoid talk with me on the above matter therefore I am sending this email for solve my problem & take necessary action against responsible for this matter.
Please tell me as early as possible when replace battery in warranty. If problem will not solve as early as possible then I will submit complaint against you in the Consumer Court Aurangabad.
Regards,
TEKALE SUBHASH RAWAN
Mobile No. 09271784643
AT ASHOKNAGAR,
POST. CHIKALTHANA,
TAL. & DIST. AURANGABAD.
PINCODE NO. 431201.
MAHARASHTRA.
CUSTOMER
YAMAHA GLADIATOR SS
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