A Godrej Refrigerator (FF- 410 Ltr) was purchased on 13.01.04. The same was always covered by AMC. The AMC was due to expire on the 24th May' 08 & the same was renewed as on 9th April' 08 itself by paying an amt of Rs 2, 667 (vide Application No: 1078830) to Salesman: Ganesh2690.
However Mr Ganesh has not submitted the same amount with the Company immediately but only on 8th May'08. Mr Ganesh has replaced the Original Application Form by Application No:1078246 on which the signatures have also been forged. He has renewed the AMC for a 260 Ltr refrigerator as against our 410 Ltr refrigerator.
We have received the Contract No: 0705080168 which is valid from 26.05.08 to 25.05.11. However now the Company is refusing to accept the validity of our AMC & even refusing to provide the services (as per the AMC) for repairing the Refrigerator which is not working since a week.
The facts of the case has been brought to the notice of the above mentioned employees.
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