Sir/Madam,
This is with reference to my refrigerator purchased from M/s Rajpal Brothers, Meerut on 03.05.2005.
Since the beginning of September I have been facing the cooling problem in fridger. I launched the first complaint at M/s Rajpal Brothers on 02.09.2009 for which they gave up their efforts and finally sent back my refrigerator in exactly the same condition.
Then, on their advice we launched the first complaint at your toll free number 18002095511/ 1800225511 with Reference No.868723 dt.24.09.2009.
The technician from Unique Quality Express, Nehru Road, Meerut came in on the next day to look into the problem and took away the refrigerator to sort out the persistent problem.
On 10.10. I received a call from the Meerut Service Center confirming that the refrigerator has been repaired and can be delieverred against the payment to be made. I paid the bill of Rs.981/- vide Sale Invoice No.13/1169 and the refrigerator was delivered at my place, with lots of scratches, dumps, etc. on its body. Also the waste water trays were not fitted in properly on many requests to the service center.
It was committed by the service center that if within one month from the date of sale invoice same problem comes up again, they will sort it out without any cost to customer.
Just after a few days, I again found the cooling problem in my refrigerator (more severe in nature as whole of the refrigerator was working as the fridger this time) and made many requests in person to the service center to look into the same. But there was no committed response from there end.
Atlast, with no option left, I relaunched my complaint on 22.10.2009 with Reference No.872577. Next day, the technician came in and understood the problem and went away telling that he will inform about this problem at the service center. Since that day, there is no response from the service center despite of so many reminder calls/request in person.
I really hope that you are going to look forward into this matter with utmost importance without taking any time in delay.
Else, I will have only one option left with me to go to the Consumer Forum to get this matter sorted.
Looking forward for an early response.
Thanks & Regards,
Madan Mohan Agarwal (Advocate)
5, Vijay Nagar,
Punjabi Gali,
Meerut - 250001
Uttar Pradesh
Mob. 9760095588
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