TO WHOMSOEVER IT MAY CONCERN
I have a window airconditioner from Godrej bought on 4th oct. I bought it because at that time i trusted your product and brand. But after using it I have realised that Godrej is the worst company and it's products are worthless. I know this mail will make no difference to you, but i thought I should inform you how you make ur customers suffer.
Complaints made by me are as follows:
1) 630970
2) 656602 - 20/04/08
3) 663359 - 14/07/08
4) 665838 - 19/08/08
5) 669764 - 17/09/08 (still not repaired)
As you can see above, how brilliant your service is, that I need to call your service center every month. And the last complaint, has still not been rectified. Everytime there is a huge bill, and the problem always remains. Complaints 2), 3), 4) and 5) are for the same problem. Fan Motor failure. The remedy I get from your illiterate engineer is that I need to keep the A/c running for atleast 10 mins everyday. I went out of station for 02 days and then when I come back and switch on the A/C, it doest work again. In my opinion, if the a/c would have got rectified on the first complaint, then it wouldnt have completely shut down, as told to me by your engineer. So your people escalated my small problem, till it completely went bust, so that you can bill big amounts from me.
I shall not waste your and my time anymore. If your company has any shame then, kindly repair my airconditioner.
Prateem Ghosh
0-9833106976.
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