Dear Vanessa thank you for your kind posting.
If you are another customer reading this and you can contact our customer service department at (866) 396-5694 Monday thru Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at [email protected] or call me directly at 435-773-1795 and I would be happy to address your concerns ASAP.
Sincerely,
Tony, Assistant to Ryan R.
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