Want to submit my complaint against Shree Ram Sarvices. 25/50, Street No.15, Pandav Road, Vishwas nagar, Shahdara.. Ph no. 9711919777.
I have ragistered a complaint with Hair Customer Care, as my TV had a sparking. two people came to my house named Kamal Rathuri nad Rakesh. One of them checked the TV and said the EST of TV ia faulty and it should be replaced. i said Ok. On 14th august they again came with New EST and replace it. after that one of them made the bill and other was screwing the TV. i made the payment and signed the BIll. when the raksesh turned th TV, He said the Red colour is not functiong and after checked the TV for 15 mts He said i have to take Your chesy with me to service centre and checked if picture tube is faulty or chesy. i said ok but i paid fir EST and signed the bill. and the EST is fixed in chesy. uhave to give recieving. but the said we r from Hair company and u should faith on us. i said OK> he promised me to Fix it on 16th August Evening. but they didnot came. i made call on Tuesday. the didnt pick the phone entire day. in the evening after picking the phone. They said Sir Sunday aur monday ko hamari Jabardasti Chutti Kara di Thi Isliye hum nahi aa Paaye. i said ok Now when u will come. they said tommorrow evening. but again they didnot came. after that i made hunderd of calls to them but either they didnt pick the call or said ur chesy is ok. leke nikal gaye hain bas adhe ghante main aake pass pahunch rahe hain. i talked to shree ram services no. They said engineer will reach to u as the earliest. but in vain. after that i talked again to Haier Customer care no. after listining my comlpain they give me the no. of Their Branch Office. where i talked to the branch Head. Yesterday. he said i enquired abt the matter. he called me back and said. i talkd to the engineer and he promised me to fix it today after 7 PM
But till 9 PM no body Came. i rang up again after half an hour he pick the phone and said abhi hum burari main hain aur timarpur adhe ghante main pahunch jaenge. but again they didnt came. i as in a mentle stress. hundres of my call were a waste. Today in the mornig i again call to branch office head and told all the incident . he call back me about 1.30 Pm and said abuot three PM engineer will fixed it. if not u called me. but nobody came again. ultimately i got a called in the evening at 4.30 PM from the shree Ram Services and some one informed me that beacause of bad weather.our engineer will be lreached late to u. i said ok But kam se kam Koi aaye to sahi. itne din se main sun raha hoon ke wohleke nikal gaya pahunchne wala hai.
I faced so many mental harrasment and feel humilated with this entire episode. lagatar 5, 6 dinoon tak phone karta raha lakin ya to phone uthaya hi nahi aur ek adh baar utha liay to bole ki Aapki chesy leke nikal gaye hain bas abhi adhe ghante main pahunch jaaeenge.
Thats it
Kindly solve my grievinces if u can
regards
Surendra Sharma
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