The subject complaint was logged on 11/9/08 (complaint no.: 1862033, to Mr. Prakash) and I was assured visit of your service personnel on the same day by Mr. Prakash. Now, it is almost past 2 days and none of your representative have visited, neither they have called up. Meanwhile, I've followed up 3 times on your helpline no. and every time I've got false promises. Please suggest next step I should take or if I can have the contact no of senior authority in this organisation.
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