To,
Manager,
HDFC Bank Credit Card.
Ref: Increase Credit Card limit and compensate for false information given by HDFC executive.
Sir / Madam,
This is to inform, I Miss Tripti Das Credit Card no. 5243 6811 0132 9103.
On 07/19 had called HDFC customer care no. 02228564332 to inquire what should be the amount I can transact without effecting my standing instruction given to the HDFC Bank. As I had to make payment for my Gold purchase. The executive informed me Rs.57, 000/-. Due to the amount stated by the executive my standing instruction for MSEB got decline on 07/21, for which a sms was sent on my cell.
Also during cash on credit request, it was not informed that my credit limit would be blocked and it would be a DD that would be sent. I was told it would be directly credited in to my HDFC Saving A/c.
Your floor supervisor Jude Mendonsa had informed he would look in to the matter and would get back with a solution. Later he just informed that the standing instruction for MSEB which was decline cannot be reversed, not giving me any solution.
I have already paid my August due for Rs 14200/- which has been successfully debited. However the hazel I had to go through because of ONE WRONG information provided by your executive.
The other day I spoke to Mr. Sunil Alvin who promised that he will arrange a pick up for my document from home to increase the credit limit.
I’m enclosing my form 16 & 2 months pay slip. However I would like to have compensation with regards to my unnecessary calls made to customer care & for the transaction which got declined.
Customer Service should be improved & also executives should be trained well on the process of handling calls.
I would also like to inform that there was no verification call made from bank for the transaction of Rs 57, 000/-
All this should be looked at high level & action should be taken appropriately, so other customer don’t face the same issue.
Hope management would take care and some response and resolution would be provided to me.
Thank you,
Tripti Das.
09820307900,
[email protected]
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