Myself Swatantra N. Tiwari have an account in HDFC bank from last one year. My customer id is 23241294 and have an account Number 00151140008206, Mulund Branch.
On 8th of october I had gone in ICICI Bank ATM, Station Plaza Bhandup west to withdraw some money i.e. Rs. 1200/-. At the time on doing a transaction ATM Machine is showing your trasaction is complete but not a single money came out from machine also receipt also not came on that time and machine is showing ERROR IN NETWORK, TAKE YOUR CARD. But after that I had confirmed with HDFC Phone banker to check my account. He has confimed that 1200/-Rs is already debited from my account to ICICI Bank Account. So, I had complained to HDFC phone banker and got complaint No.196660779 on 9th of October and also started daily follow up with HDFC phone banker to get back my money. They advise me to fiil up Charge back form at their Branch. I had fill up the same on 15th October at HDFC Bank Marol Branch.
And 1200/- Rs. is showing in my account on 23rd October. But I Can't withdraw that money as instructed by your phone Banker due to credit not came from ICICI Bank to HDFC Bank. It will take another 50 Days to come at my acccout that fund is on hold.
So, I am against this procedure of MASTER CARD Depatment, That my money will come after 50 Days in my account. Or HDFC bank will not be pay any interest for another 50 Days. For Example: I had taken 1200/- on credit with any bank for 50 Days The bank will charges an interest or Service Tax or not. So, Think same as from my side. There is not different rule for Client and Bank. If Bank can take an interest for their money so Client also have an right to take an interest for his own money which will use by ICICI Bank or HDFC Bank.
It's not a matter of 1200/- Rs., It's a matter of Faith and Trust which any client have on your bank that our money will be safe at Any Bank. Whatever, Procedure HDFC Bank have or Master Card have I am Against this procedure which was introduced by HDFC Bank Phone Banker. Because, I am a client of HDFC Bank not ICICI Bank or MASTER Card Department. If my money is debited bymistekly due to ERROR IN Network, So, It's HDFC Bank responsbility to credit that money to my account which I Can withdraw and wait for credit with ICICI Bank.
I would like to know you, If you HDFC Bank unable to credit my money Before 50 Days with interest. I will fill a sue against HDFC bank in court of Law or District forum and ask to claim for 50000/- Rs. with incurring all expenses i.e. Phone charges for follow ups etc. So, Consider this on priority.
Swatantra Tiwari
Mobile No. 9833226949
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