Inconsumercomplaints.com » Miscellaneous » Review / complaint: Hewlett Packard - HP Not ready to replace my LCD Screen due to Grey Market | News #260298

Hewlett Packard
HP Not ready to replace my LCD Screen due to Grey Market

Hello All,

My name is Apoorva & I am from Mumbai. Last year in June, I purchased HP 530 Laptop from my computer dealer from whom I used to buy my computer needs. At the time of purchase, all I received was a Delivery Challan but did not receive my Proof of Purchase copy. I questioned him about this but he said that this is all what you get (Delivery Challan).

Also, he delivered this HP 530 Laptop at my house in an HP Carry Case (which is considered as "Product delivered in an Open Condition") and when I have seen all laptops being sold in a seal box at various shopping malls in Mumbai, I did question him about this open way of delivering the product to which he replied:

" The place from where I receive this laptop, they open it at their end and supply the laptop in an HP Carry case". I was quiet surprised at his answer given back and was less matured and experienced at that point of time to understand what horrible trouble I will be getting into.

This year, in the month of April, my LCD screen developed faults wherein the liquid from within started to spread around. I was shocked to see this horrible condition of my screen b'coz till last midnight at uptill 2:30 am, I was working on my HP 530 Laptop and than kept it in on bed in extremely safe area before going to sleep. Now, at 8:00 am, when I getup and looked at the LCD screen, liquid from within had spread. So, uptill 2:30am last mid-night, the screen was absolutely working fine and nobody touched my laptop between these few hours, I really wonder howcome did this issue arise?

Therefore, I took this HP 530 Laptop along at my PC dealer's office which he further sent it to some small time service centre of HP known as: "Ashtech Infotech Pvt Ltd" for LCD screen replacement. They rejected my LCD screen issue and sent it back to my PC Dealer. I was extremely annoyed at my PC dealer b'coz he gave all big promises and hope that he will always be ready to provide me the best support & services thereby always ready as a backup whenever I face an issue only if I am ready to purchase laptop from him.

However, when it came the actual time in the month of April to standby his promises made, he simply took "NO PAIN" & "NO EFFORTS OR HIS KNOWLEDGE" at all in convincing Ashtech Infotech with the actual reason for the issue to asrise in my HP 530 Laptop's LCD Screen.

Like an ordinary worker's attitude or a "Delivery Man", all he did is forwarded my laptop to that Ashtech service centre who without any proper investigation or didn't felt the necessity to talk to the customer (That's me) who own this HP 530 Laptop to understand the reason for this issue to arise and plainly returned my HP 530 Laptop. This is seriously disgusting!!!

Therefore, once I got to know of my case rejection, I talked to HP Bangalore that evening about the manner in which this issue has arise and I also sent them the pictures (via email) which I had captured earlier with my Nokia cell phone. Finally, HP Bangalore understood the actual reason and said that it is HP’s product fault and not of customer and they requested me to deposit my laptop with their HP Service Centre, Andheri (e). Next morning, I collected my HP 530 Laptop from my PC Dealer’s office (Since my PC Dealer wasn’t ready to deposit my HP 530 Laptop at the Andheri (e) Service Centre by himself & remain adamant) and took it to HP Service Centre at Andheri (e). Before admitting any case, they do thorough checking of the laptop and they found following issues with my HP 530 laptop:

a) There were ball pen marks on the LCD screen body from the top at both the ends.

b) The corner of the LCD body from the top was slightly scratched.

Apart from all these issues, I also noticed that the Fan was not rotating at much higher speed then before. Also, double click doesn’t work anymore. My HP 530 laptop now starts to get heat up early which wasn’t the case before. Therefore, I understood that at time of sending this HP 530 laptop to my computer dealer, there weren’t all these faults at all but when I collected my HP 530 laptop back, I saw all these faults. That means that Ashtech Infotech Pvt Ltd located at Mahalaxmi, Mumbai didn’t only rejected my case but they further damage my HP 530 laptop and smartly like a culprit sent back the laptop to my Computer Dealer’s office. I did question my computer dealer on phone about these faults while waiting at the HP’s Andheri (e) service centre but he kept quiet and didn’t answer.

Later, after a week’s time of depositing my HP 530 laptop with the HP’s Andheri (e) service centre, I got to know through HP Bangalore’s email that the product I purchased was supposed to be shipped to Dubai but if it is sold here in India, it is a grey market product thereby I am being cheated by my computer dealer. HP immediately cancelled all the warranties on this HP 530 laptop and declines to replace the LCD screen. I visited HP Service Centre and got my HP 530 laptop back home.

My God - This evil computer dealer has left no stone unturned in harassing and torturing me. Neither did he provide any efforts in convincing Ashtech Infotech in getting my LCD screen replaced when my case was very genuine and beyond this, Ashtech Infotech damaged my laptop and not ready to take the blame and now this bastard computer dealer has sold me the product of Grey Market thereby ending my last hope left of replacing the LCD Screen due to my effective, genuine and efforts put in convincing HP Bangalore team... all these went in vain only b’coz of this bastard computer dealer.

Now people all here kindly tell me, what I should do to achieve justice and teach this culprit computer dealer and that Ashtech Infotech an extremely strong lesson.

I have an extreme strong point to ask HP and which HP is liable guilty for – Why none of their products sold in the market carry an HP Proof of Purchase copy Bill nor HP Warranty card than no matter if it is Printer, Desktop, Laptops, etc... You go to any possible small or big markets in India and checkout for HP products; I can guarantee that there’s no warranty card accompanying the product at all. B’coz this is the only possible way of identifying the actual genuineness of the product purchased. All you will get is the shop’s bill copy and that’s what I got from my Computer dealer therefore I couldn’t make out that this HP product I purchased is from Grey Market. But still, I did question my computer dealer about HP’s “Warranty Card” to which he said that there’s nothing as such Warranty card supplied by HP and the product registration has to be done online which he said will do it but he didn’t do that as well!!!

Now, I strongly believe that HP India has to take up the responsibility of replacing my LCD screen b’coz at first place, it is HP’s fault of “NOT PROVIDING WARRANTY CARD OR HP ORIGINAL BILL” which can become “Source of Identification for the genuineness of the HP product purchased.

However, my computer dealer is bastard culprit, so no point of approaching him, HP has backed out and now I as a poor helpless harassed customer is being expected to invest anywhere between Rs. 15’000 – Rs. 18’000/- to get the LCD screen replaced. That means if I do this, the final cost of my HP 530 Laptop will rise to 36’500 15’000O = Rs. 51500 (HP 530 Laptop Original Cost LCD screen replacement cost).

I am completely helpless!!!

My FINAL advice to you all going through this post:

"STAY AWAY FROM HP PRODUCTS B'COZ YOU NEVER KNOW YOU MIGHT GET ONE - A GREY MARKET PRODUCT RESULTING INTO YOUR PRODUCT'S WARRANTY BEING CANCELLED WITH IMMEDIATE EFFECT AND YOU WILL BE LEFT WITH NO OPTIONS OTHER THAN TO REPAIR IT AT YOUR OWN EXPENSE B"COZ HP WILL SIMPLY BACKOFF"

And to talk about the Law of India, it is extremely slow, much worse and highly corrupted to approach for justice.

Thanks all for reading this painful grievance of mine. Let's see what future has in store for me.


Company: Hewlett Packard

Country: India

Category: Miscellaneous

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