I made the mistake of buying a HP premium laptop from the US around 3 months ago. The laptop was: HP laptop HDx 18t 1200. A premium (expensive) notebook.
HP's sales department assured me (and still says) that the laptop has service warranty in India and if anything goes wrong with it I will be able to get the warranty repairs in India. Even HP's service support chat executive (US) also says the same.
The laptop stopped working when I brought it to India and the Indian HP service center have absolutely refused to service it. These bunch of losers never gave me a good response. There is some chap named Ankur Sachdeva who claims to the Support supervisor but apparently he supervises nothing, because even after repeated calls he never took any action, and always assured me that he would get back to me on 'Wednesday'. Weeks have rolled by.
I have chat records of HP's US sales and support representatives who still assert that the laptop is valid for service in India and the local service center should provide service. But the local service center does not care about customers at all.
Q1. Why is HP India not honoring its commitment to the customer?
Q2. When the local service center is behaving so badly, why has HP still not fired them?
Q3. Is it my fault that I trusted HP and brought their laptop? The biggest IT purchase mistake I made?
Please learn from my mistakes. Do not buy a HP laptop. Their service is terrible, their service representatives are a bunch of jokers who will keep you hanging in the middle for weeks without a reply.
Stupid laptop. Stupid Service. Stupid Attitude.
Cyril Gupta
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