I have been repeatedly facing problems with my HP laptop due to faulty parts and inspite of several complaints by me I have received no conclusive response. Please find below an email which i had written to HP regarding the same. This email is self explanatory. This email was sent on 14th July and i have still not received any response. I hope that with this complaint awareness is generated regarding this matter and other innocent customer is not fooled. I also hope that some conclusion can be drawn after this.
Dear Sir,
This is with regards to my complaint NUMBERS : 2600619321, HSAP141132, CCHSAP143329, CCHSAP143720, CCHSAP148238.
Initially, I had given my HP laptop NX6120 to your service centre at Okhla, New Delhi as the laptop was hanging frequently. After inspection, your representatives informed me that this was happening due to certain faults in the motherboard and they would be replacing it. I was told that the motherboard required was available only in Singapore, and thus while they had ordered it already, it would take some time to reach Delhi. After nearly 25 days, the laptop was returned to me, with a "new" motherboard. On using it, I realized that not only was there a virus on the system, the so called new motherboard was actually a second hand motherboard, registered in the name of some industrial organization. I am shocked to know that a well renowned company is dealing in spare parts and trying to fool their customers with apparently 'new and original' parts. When I repeatedly approached your customer service agents, I was time and again told they will "look into the matter".
I am an alumni of Symbiosis Center for Management Studies. I had purchased this laptop almost 3 years back under a special scheme for Symbiosis students. In the past three years, the laptop has spent more time in your service center than with me. I have repeatedly faced problems with the screen, memory card reader, motherboard, cd rom drive and battery. Several of these parts have been replaced during this period. I had purchased this laptop for my college work, however, due to its constant terrible conditions, I mostly had to use my friends desktops. After this recent experience regarding the motherboard, I am sure several of these replaced parts also must be second hand/fake, hence the repeated malfunctioning of the laptop. I am thoroughly disgusted and shocked that a company of your repute is behaving in such a manner. Not only are you providing your customers with faulty/fake equipment, your customer service agents are nearly harassing me with their non responsive attitude. Such behaviour was certainly not anticipated when I purchased an HP laptop.
I have time and again asked your agents through telephonic conversations as well as on your online complaint form to replace this laptop, but to no avail.
As I previously mentioned, I purchased this laptop through my college on an ongoing students special scheme. As a well respected alumnus of the college I feel it is my responsibility to inform my juniors as well as the college authorities of the errant and fraudent ways that your organization seems to be specializing in. I will wait for your response for a maximum of 2 working days, post which I will be forwarding this matter to my college, the students websites as well as some newspapers and educational journals. Let me make clear that by writing this email to you, neither am I trying to be vindictive nor am I expecting anything in return. I only feel that you should be aware that since we are students we will not endure anything in the name of a discount deal. I hope that you will not take this matter lightly.
Regards,
Rishabh Sakhlecha
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