Please find below the mail communication with Hewlett Packard India Pvt. Ltd. which is self explainatory.
We are being following up with HP for a Officejet Pro L7580 All-in-One Printer for one of our clients complaint but to no avail.
Request you to please advise on how to take the matter further.
Regards
Nilesh S. Shah
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Dear Nilesh,
Thank you for replying to HP Customer Care.
I understand your concern and will provide you with correct information.
Dear Nilesh, we have escalated your case to our concerned team and one of the specialist will contact you within 48 hours.
We appreciate your patience.
You may receive a call survey regarding your e-mail support experience. We would appreciate your feedback.
Sincerely,
Vanika
HP Email Support Team
***Do Not Delete Service Ticket Number***
{ticketno:[8019934594]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question (s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
&--Original Message&--
From: [email protected]
Date: 12/31 18:02:47 INDIA
To: [email protected]
Cc:
Subject: RE: RE: HP Officejet Pro L7580 All-in-One Printer
Dear Support Team,
As directed by you, after speaking on the below mentioned number, I am told that the printer is out of warranty. (Another meaningless counter argument).
After going thru the case history, it is clearly mentioned that Redington has attended the call and they will not attend the call without valid warranty or carepack.
Just to clarify once again, this printer is in warranty.
Please find attached the photocopy of the invoice of the same.
Regards
Nilesh S. Shah
Fortune Microsystem
Tel : 65931111 / 32404146
From: [email protected] [mailto: [email protected]]
Sent: Wednesday, December 31 11:51
To: [email protected]
Subject: Re: RE: HP Officejet Pro L7580 All-in-One Printer
Hi Nilesh,
Thank you for getting back to us.
I appreciate the time taken by you in writing back to us.
Nilesh, I understand the importance of the matter and look forward to provide you the appropriate information regarding this.
I would like to inform you that we are not authorized to create shipments. We can provide only technical assistance. I will not be in a position to carry out shipment or
replacements. I regret the inconvenience this may cause to you. We have already escalated your issue to the concern department and they will do the needful.
However, for faster response I request you to please contact on the Phone number that had been provided to you in the previous e-mail and they will do the needful for you.
If you need further assistance, please reply to this message and we will be happy to assist you further.
Have a nice day!!!
Sincerely,
Srijan
HP Email Support Team
***Do Not Delete Service Ticket Number***
{ticketno:[8019934594]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question (s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web siteat http://www.hp.com/support.
&--Original Message&--
From: [email protected]
Date: 12/31 11:42:17 INDIA
To: [email protected]
Cc: [email protected]
Subject: RE: HP Officejet Pro L7580 All-in-One Printer e-ma
Dear Jack,
We do not want to speak with your technical team any more. It has been long since the printer is non functional and lying at our end.
Just inform your authorized service center to replace the unit.
Awaiting your reply.
Regards
Nilesh S. Shah
Fortune Microsystem
Tel : 65931111 / 32404146
From: [email protected] [mailto: [email protected]]
Sent: Wednesday, December 31 07:48
To: [email protected]
Subject: Re: HP Officejet Pro L7580 All-in-One Printer e-ma
Hello Nilesh,
Thank you for contacting HP Customer Care
I gather from your email that you see white lines when you print from your HP Officejet Pro L7580 All-in-One Printer. So you have changed all print cartridges and print heads on the unit and you have also given the printer to the service center.
I understand your concern and apologize for the inconvenience this may have caused to you.
Nilesh, I have forwarded your case to the escalation team department and you will receive a call within two business working days.
Or if you want to contact the phone support you can call the number given below.
1800 425 7737, 080-28526900
Monday toSaturday 9 am. to 9 pm. (excluding public holidays)
English and Hindi
Service Ticket : 8019934594
If you need further assistance, please reply to this message and we will be happy to assist you further.
Your patience is high appreciated.
You may receive a call survey regarding your e-mail support experience. We would appreciate your feedback.
Sincerely,
Jack
HP Email Support Team
***Do Not Delete Service Ticket Number***
{ticketno:[8019934594]}
***Do Not Delete ServiceTicket Number***
Our adviceis strictly limited to the question (s) asked and is based on the information provided to us HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
&--Original Message&--
From: [email protected]
Date: 12/30 16:35:28 INDIA
To: HP Support
Cc:
Subject: HP Officejet Pro L7580 All-in-One Printer e-mail s
hp e-mail support
Webform submittal date/time : 30 December 11:05:33 UTC
language_code: en
language: English
Country of Residence: India
product_line: DU
product_oid : 2512008
product_name: HP Officejet Pro L7580 All-in-One Printer
part_number: C8187A, C8188A, CB037A
purchase month : 3
purchase year : 2008
problem area: color and print quality problems
serial number: MY78N620TQ
operating system: Microsoft Windows XP Professional
How is your product connected to your PC? : USB Cable
problem description: We are getting White Lines while printing. all the Cartridges have been changed and the print heads have also been changed. Please find below the Case deetails of your service center.
Please find below the history of communication with your service centers and replacement sections.
Such a worst experience from HP will surely force us to refer Non HP products to clients, as It is we who have to face the wrath of the clients.
Request you to take serious note of this and replace the printer.
Regards
Nilesh S. Shah
919819415874
troubleshooting:
On Dated: 11/12/08 - we sent printer to redington, but they detected problem in printer head . – Case Id not received
On Dated.: 17/12/08- we sent faulty printerhead to RT outsourcing India pvt. Ltd. For printerheadreplacement, we received same day replacement printerhead.- Case Id No- ININDARC53001010187
On Dated.: 18/12/08 – we sent printer with new replacement printerhead to redington. But again they told printerhead not working.
& also Require new Cartridge.because all cartridge are empty. (4 no.s) Case Id No.- 2378003
On Dated.: 19/12/08- we sent Printerhead to RT outsourcing India pvt Ltd. For printerhead replacement, we received same day replacement printerhead. Case Id No- ININDARC53001010230
On Dated.: 23/12/08- we sent New replacement printerhead & also new 4 no.s cartridge to redington, but again same problem.- Case Id not Received.
setting changes: No.
tech skill: Advanced
first name: Nilesh
last name: Shah
phone : 9819415874
email: [email protected]
form url : $emailformprotocol://h10025.www1.hp.com/ewfrf/wc/email? product=2512008&lc=en&cc=in&dlc=en〈=en&cc=in
form country: India
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