This complaint I tried to make to the company, but the address given by them failed to receive the same.
I have been cheated by your company. See How.
I was contacted by a person from sales department of your company at my residence. He asked me whether I wanted to get Broad Band Connection of your company installed at my residence. I told him that I was already using broadband connection of BSNL and I am very much satisfied with that. He told me that I should get service of your company as you will be giving Unlimited downloading in Rs. 555/- per month and that too at higher speed. I confirmed from him a number of times about speed of down-loading. He assured me about higher speed. Allured by his false claims and promises because of your bull-shit training and the kinda stuff I got the broad band connection installed on 25-11. I received shock when I found out that the down loading speed of the connection was timidly low at 2.3 to 2.4 kbps. When I called up your customer care at 1920 they asked me to give a ring at 1557. I contacted you engineering section at 1557 and told them about the heaps and mountains of the false promises of higher speed then he asked me to open site " pc tools" and one more site " something like microsoft" and asked me download stuff their. The speed shown was 12 kbps. But when I told them that I do not have to down load every thing and everytime from this particular site specially earmarked by cunning people like you to justify the false and escalated manyfold claims of your company, then they told that they can not do anything more than this. From every other site I am getting downloading speed as timid and as meagre as 1.4 kbps to 3 kbps. I was happy with 1.5 GB downloading from BSNL where I was getting a ROARING speed of even more than 200 kbps. Allured by your company that why should I be stuck in only 1.5 GB from BSNL, rather I should enjoy unlimited downloading from your connection. I can tell you that if I keep my computer powered on continuouly and the continuous downloading also on even then 1.5 GB of data can not be downloaded even in 3 months. This is how you are cheating customers like me. And when I on the next day i.e. on 26-11 contacted your customer care and told then that I do not want to retain your connection and want to get rid of same, then your staff had no explanation to the same. I told them that your sales department makes false claims and the technical wing shows ignorance about that and their inability to anything. I was told that my concern would be forwarded to the higher authorities, but I know for sure that the same is not going to give any respite or solve my problem. WhenI told the customer care that I want to get my connection terminated immediately. I was told by the rude and discouteous staff of your company that I should visit your local office, make an application for disconnection. I am unable to imbibe if connection can be got installed without me ever visiting your office then why the same can not be disconnected on my intimation on mail or through FAX. Keep that cheating on and I am sure your company is going to meet its doom day very shortly.
Dis-satisfied and Cheated Customer
Satyender Goswami
No. 1725005733
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