Through one of the presentations conducted by High Land Holiday Homes Pvt. Ltd. for a membership where they charge a upfront membership fees and provide one week of stay for five years in India or abroad as per your membership.
The Head office is in Chennai and have a branch office in Mumbai. I had paid the membership fees through my credit card for which I was debited by my card issuing bank.
Highland Holiday home for more than a year not activated my membership informing that they have not received my payment despite providing the statement copies that I have been charged for the same. The charge would not reflect on my statement until the merchant has received the payment.
If I call up the Mumbai office they there is only one person whom I can speak to and her answer is same that they have not received the payment irrespective of the proofs I have provided. She wanted me to provide a bank statement showing the debit form my account where as she is not willing to understand that for credit card payment I can only have a statement and the bank payment would be a consolidated payment for all the transactions.
I have paid through ICICI Bank VISA credit card and they have been asking me for a bank staement form ICICI Bank whereas I do not have any account with ICICI Bank. I don't know how to explain them the same.
I am also not able to speak to the senior manager at Mumbai office.
When I spoke to Chennai head office, they revert me back to Mumbai or even my emails are just forwarded to Mumbai office.
The membership number I have is HC-5 3465.
Please let me know how can you help or what course of action can I take againest the company.
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