High speed internet
Equesting for disconnection

To

Asst. Engineer,

BSNL

Perinjanam 680 686

Thrissur Dist

Kerala - India

From

Abdul Rashid

Nambipunnilath

Kakkathuruthy Road,

Post Perinjanam

Ref No. 0480 - 2645353 (High Speed internet)

Respected Madam,

Hereby it is requested to disconnect my High Speed Internet connection with effect from 1st November. The same time let me express my great gratitude for helping me to achive the Internet facility, but the two techenicians who came to establish the net, could not do any thing good. Even after changing the telephone the net was not responding as well as the telephone link - 0480 2834000. We should recommend this telephone number to the Guinness book of world records for not responding for the longest period. I am very sorry to say that your staff also not responding to the telephone calls. I tried many times in the last two days to convey the message. There after I appeared personnally in your office and the lady who was suppose to attend the calls said sorry for not attending the calls. Cause was very genuine that she was very busy. Fortunately you can find some one is not busy is the customer. He will find own time to travel all the way from home to the exchange to lodge the problems.

I have seen most of the companies are trying to reach our door steps offering valuable services competing with others. But BSNL is always try to escape stepping back ward. I don't understand why it happens with BSNL.

As far as my experience, I had many bitter experience and tired. For the last few years I am behind BSNL requesting for Broad Band Connection, At last they provide me with a High Speed Internet connection. Unfortunately it is found most of the time very slow or not responding by the remote computer. Ultimately I realise it is useless to spend time and money for this net. In many occasion I had to go internet cafes for checking mail.

So I humbly request you to do necessary arrangements to disconnect the said High Speed Net and release me from the head ache. I think it is better to go for a private connection such as ASIANET, TATA Indicom or Reliance and get better services.

Here with I return all the accessories provided. 1) Data Cable, 2) CDs (1. Old & 1 New. 3) CDMA 200 Usxers manual.

Thanking you in anticipation

Abdul Rashid - Nambipunnilath

Thanking you in anticipation