Consumer No 604879
Distributor: Kalyani Co-Operative Stores Ltd, NO 1 Govt Market, Kalyani- 741235, Phone: (033) 25822057
Refill order No. 65, Booked on 19-03
1. A SENIOR CITIZEN aged 65 Years whose movements are restricted, cotacted the staff on chair by my represented on 19-04. He was told the refill order was not complied as Their Record shows that 'Surksha gas pipe' was not purchased from their end.
2. How can this new clause would be madatory when I was not intimated over phone or by a letter.
3. I beg to add that, 'Surksha gas pipe' was purchased from their delivery boy some 9 monts back which is still in use at my address. He didn't hand me over any receipt for it.
4. Please let me know whether is it mandatory to purchase 'Surksha gas pipe' from their end or not? If 'yes', how many times?
5. Can they stop refilling even after 30 days of refill Order when my both the cylinders became empty?
Please guide me at your earliest. Thanks. -D K Chakraborti
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