Respected Sir,
I have the honour to inform you that I am a consumer of HP gas through Prakash Agencies in Tirur, Kerala. We book for gas refill cylinder as per your method, and it's never delivered on time. When we call to enquire, most of the time we could hear busy tone from other end, and if sometimes it rings nobody will attend. Either we got them rarely on phone or physically from their agency office we will get the answers like it would be done next day - but it is time waste to wait for the gas carriage. In order to the promise from your agent's office for three four days including today I was waiting at my door for gas cylinder carriage, but, they were fooling us saying today today tomorrow tomorrow. We don't even have a second cylinder. We had booked for second cylinder online but not yet confirmed and its request number is 60546. When is the second cylinder going to be provided? Kindly instruct your agency not to keep on us waiting for indefinite time as it will cause to kill our valuable time on going on waiting them at our doors and advice them to deliver the refill cylinder on time.
Nowadays this types of mischiefs are increasing from your agency. We learned that every time they are providing gas refill to some of their own clients very fast keeping long waiting customers like us in dilemma. Two three months ago (hope 02-09-09) once I got immediate delivery on your sudden advice against my online complaint to you. But no customer wishes to do online complaints to the company every time. So kindly instruct the agency to behave fairly and if they do favour to some customers doing malpractices others will definitely suffer.
Do you give suggestions about online booking through internet which will be helpful to us.
I am eagerly waiting for your positive mail which we expect will overcome our problem for ever.
Thanking you for hearing us, With Regards
Jameela
Consumer no. 657775
Address : 'Sheriffs' house
Vidya Nagar, Vakkad
Paravanna, Tirur, Kerala
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