Dear All,
I'm an avid travller and have travelled extensively around the globe! Till now, I have been making my own arrangements till December when my family looked at a newspaper Advertisement from Yatra and they insisted that we take the package as it seemed to be very lucrative and takes care of all the headaches of hotel bookings and the rest of the logistics..
Well, before I bring some of the experiences that we had during our vacation let me begin by saying that be carefull in taking any offers from Yatra online. We had taken a package from Yatra from India to Hong Kong Disney Land in December. Needless to say that they are absolutely useless and once you have paid them an advance, they just balck mail and arm twist you to agree to their terms and conditions!
We had taken private transfers between hotels, and we paid them for that. Even though we paid for our transfer, the travel agent decided the time that the cab would pick us up with out consulting us! when we requested for the chnage in timing, they simply refused and we lost our money on this! The next one in the offing was the Hotel! They put us up in a hotel which they had convinced us on accepting, where the staff did not either speak english nor did they understand english! We had to use the sign language to communicate with them!! When we called Yatra from HK on an International Roaming, they argued with us for 30 mins and then started to cut a sorry figure!!! The Managers are never available to speak with... bunch of gut less wonders who don't want to face the irrate customers, hiding behind the curtains!! They had offered us half day city tour... what a tour, I must say!!! The Tour timing was cut short by the operator, as there was a delay in picking up the other guests!!! The city tour included the visits to the 2 factory outlets where they were convincing us to buy the stuff from there so that they could get some commissions out of the sale proceeds! I must say, we felt like though, we had paid our money, but we were at the mercy of Yatra! We spent most of our time arguing with the Yatra agents on international roaming for 40 - 45 mins each call and all they could say in the end was "I'm very sorry for the inconvinience brought to you"! We are a family of 4 that were travelling - 2 adults and 2 minor children. We were provided with twin beds in the hotel!!! How proffessional can Yatra get in booking the hotels and taking the requirments of the guests! When we requested the hotel to convert this to a Double bed, we were asked to refer to the agent who had put the booking for twin bed. When we tried to contact and escalate this matter to Yatra's managers, we were put on hold for 5 mins. (mind you all, I was on an International Roaming all this while), we were told that their manager can't come on the line as he is busy.
I demand a partial refund on account of Transfer from one hotel to another one, which we never got and the charges that they had included for half a day city tour, which was not the city tout but the factory tour! Further, we demand an explanation from them for putting us in a hotel which was nothing but a 'Run of the Mill' category!
Yatraonline... just another cheat and fraudlent organozation! Please, please be careful when you deal with Yatraonline, as they have a company policy to take an advance from you and then arm twist you to accept whatever they want to offer and charge a premium for anything that you want. To sum it up, all these series of incidents has only left a bad taste!
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