I had placed and order during the diwali dhamaka time on Home Shop 18. It was “ buy 5 and get 5 pearls set” of Sri Jagadamba Pearls. I placed the order on 25-10-08. I was told 7-10 days for delivery. But after 12 days when I called, I was told it has already been sent fro here u will be receiving it in a matter of 1-2 days. At last I received the item on 11-11-08. At last when I opened it full of excitement I was all disappointed to find one piece did not have a chain and another was a damaged piece. I called their customer service and person on the other end apologized and said that my complaint has been registered and I that I cud expect a call from their end in a day or two. When the call did not come even after one week I called them back on 16-11-08.now I had to ask for some senior person to speak to. The first senior I spoke to was a floor supervisor called mr.abhishek who tells me that I was supposed to send him the product back initially and they would have looked into the matter. But the fact was I was never told about all this in the first instance. If that was the matter I would have just sent it back and got my money back. Then comes mr.arun the manager who says he will look into the matter and call me back the next day. When I still don’t receive any such calls from them till 19-11-08 I called back and this time mr.abhishek and mr.arun are not willing to come online. Now one mr.karan tells me I have to wait for another half an hour for them to get back to me. PLEASE BEWARE OF HOME SHOP 18.THEY ARE ALL ONE BIG FRAUD.DONOT OPT FOR HOME SHOP 18. U WILL BE DUPED. HOME SHOP I8 IS A COMPLETE CHEAT COMPANY. PLEASE BEWARE...
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