Hi,
I purchased furniture worth Approx. Rs.74000/- on 10/8 through credit card. My advance receipt no . is 2000020960.
I was given a delivery date of 8/9/08 for my furniture (Almost a month after, the money being credited to them on 10/8/08).
Anyway, we kept waiting for the furniture and to our utter surprise and shock, nobody from the Organization called us that our furniture is being delayed by a week. We kept trying thier customer care no., but no avail. After a vigorous follow up, some articles were received and to get them installed, again a nightmarish experience. To add to our woes, now we come to Know that SOFA has not come and it will take another 15-18 days and wrong WARDROBE had been installed.
I kept speaking to Mr. Kuldeep and His superior Mr. Paras, who kept faltering their promises on some visibility on my issues.
Iam actually a very annoyed customer witha brand like PANTALOON, which is actually fraduding Customer's money and accruing interest for 2-3 months before delivering the goodies.
I would not like to commen on the quality of product but quality of Customer services is Pathetic.
I have been cheated on these areas and would shortly be filing my petiton with consumer court with appropriate compensation for all the inconvenience, Harrassment and money laundering bysuch comapnies, where in they are taking money in advance and not elivering the goods in time.
Hope, to take it forward in the beneft of all future consumers at HOME TOWN.
rEGDS... gIRISH
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