It was all started on 14 Aug when i trusted HP as brand and purchased HP laptop from Nehru Place, New Delhi. With a month on 11 Sep i started facing problem with my Web cam. I contacted their Cust care and ask for the solution. Despite telling them that the problem is with plugging the video device, they send me the link to download the new web cam and overwrite the old one. Doing that problem was not sorted out and then they ask me to restore the laptop to factory setting through F-11, they didn't inform me to save the data and my whole data was lost. I have sent the mail to HP dept complaining about this but never got any response.
Finally i submitted my laptop to service center on 14-Sep in Okhla, New Delhi. They promise me to solve the problem with 3-4 days as they need to change the whole panel which they have ordered from Bangalore. After waiting for given period i chase them and got reply that part is still awaited and they to continue to answer this till i finally went to their service centre. After 13 days on 26-Sep i ask them to return my laptop or replace this with new one as cannot wait for any long. Their reply was because part is still awaited so we were not able to solve your problem. They ask to wait till 30 Sep and promise me to deliver the laptop by 30-Sep. On 30-Sep they delivered my laptop and took my signature on receipt where it was mentioned that my panel was changed. After checking my Laptop i find some scratches on front panel on my laptop, when it was clearly mention on receipt that their are no scratches at the time of submitting it. I find myself working in standby laptop. Within half and hour of delivery i contact the service centre and inform about the scratches, they inform me that we have only change your cam and will change the whole panel and web cam panel once we received the affected part as it is still awaited. They ask me for week time to all this. I have registerd the same complaint to Banglore center where i contacted Shekar at no 080-25041020, they asked me to send the bills and details about the case id which i have with service center. After providing them with all these things and chasing them i have got nothing, my problem is still their. As they are in no mood to change the system. On 12 Oct i have contacted service center for the replacement of system they inform me part is still awaited. I asked them to simply replace my laptop as i cannot wait for anylong. Its been a month and you have not been able to solve te problem. After that within 15 minutes they gave me call back and inform me that they have got the part and will replace at my doorstep.
How can it possible to arrange a part which is awaited for a month. get arranged in 15 minutes. I don't trust them anymore, please help in geting my money back as i now don't want any replacement. HP such a big brand, i have lost confidence in them. How can somebody take my signature on thing which is not their? I feel cheated in all this process as they talk my signature on receipt where it was mention that my panel has changed and arranging standby part for my new brad..I think i made a blunder by choosing such a big brand name, where nobody is ready to take the responsibility for the customer concern and are not ready to solve the problem. Every time i contact their executive they have hell lot of excuses. The worse part of all this is i have not got any satisfactory answer from any of their executive. I have escalated my problem many time through mail but have not got any response from your side. I want HP to compensate me for all this thing and or return my money which i have invested in laptop. In this whole episode i was the only person who has suffered mentally, physically and financially. Now i cannot wait for a moment to wait for a part which is awaited for 30 days. Hopefully you will take action and solve my problem to the earliestand provide me with a solution, me as customer cannot suffer anymore.
Deatils of case:
Anil Singh Negi
House No1188, Parwatiya colony-2
NIT Faridabad, Haryana 121005
Case Id;4603784254
Model No: DV4 1318tu
Product no: VB619PA
Serial no: CND9271WLG
Thanks
Anil Singh Negi
Contact no:9873141485
My cousion (Chaman Singh Rawat) Alternate Contact No: 9811920816 (Any time)
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