21.08.2009
Kind Attention: Customer Care
Sub: Shifting my gas connection
Ref: Consumer No.617792
Dear Sir,
I am using the HP domestic gas cylinder for the past 7 years. I got the connection through M/s. Kumaran Gas Service, 2, K.V.S.Complex, K.Pudur, Madurai-625 007, Tamil Nadu, (telephone – 0452 – 568111). Since then I am using the cylinder at my K.Pudur residence No.256, Gandipuram 4th Street, K.Pudur, Madurai-627 007.
Now I have shifted my residence from K.Pudur to Kappalur, Madurai-625 008. My present address is 4/106, Indira Nagar, Near Shiva Nagar, Kappalur, Madurai-625 008. I have shifted to this place 3 months back. Since then I am trying to transfer my cylinder to Kappalur. For this I have contacted the dealer at Kappalur M/s. Selvam Gas Agency, Kappalur. They asked me to get the transfer letter from M/s. Kumaran Gas Service. I have approached M/s. Kumaran and they gave the transfer letter CTAOUT No.3001752 dt 06.08.09 to HP Dealer M/s. Selvam Gas Agency, Anna Nagar, Madurai. I went to M/s. Selvam Gas Agency, Anna Nagar for obtaining the transfer letter. But they refused to issued the letter and asking me to approach some other HP dealers situated at Thirunagar or Thirumangalam. These dealers are located far from my residence and not possible to approach every time for refilling instead of leaving a near by dealer.
The way M/s. Selvam Gas Agency, Anna Nagar, Madurai behaved was unpleasant and not giving any cooperation towards customer. It is quite obvious to see such a gas dealer of HP. It spoils the HP name only because of the rude behavior of such dealers. My husband is suffering from breathing problem and aged, so I am unable to use fire wood or coal. The smoke does not suit my husband. In this situation I am contacting every person of HP dealers and nothing has happen. Now they are advising me to surrender my connection and get a connection Indian Oil or some companies. I hope this was not their business to do so and give their cooperation towards their customer.
Hope you will consider the above difficulties and do the needful at the earliest. My personal request is not to appoint such dealers who fails to satisfy the customers.
An immediate action in this case is highly appreciated.
With regards,
Sincerely
M.Rajeshwari
4/106, Indira Nagar
Near Shiva Nagar
Kappalur
Madurai-625 008
Tamil Nadur
Mobile : 9003422705
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