TO
MR VIMAL KUMAR SHARMA
CUSTOMER CARE DIVISON
HINDUSTAN PETROLIUM CORPORATION
SEHKAR MARG
JAIPUR
SUB; COMPLAINT AGAINST YOUR AGENCY M/S ANAND GAS, JAIPUR
Dear Sir
This is just to inform you that I am one of the existing consumer of your HP GAS since last 25 years and in past I never had bad experience which I gone through today at your agency M/S ANAND GAG, 5-6, NEW COMMERCIAL COMPLEX, OPP RAM MANDIR, GOVIND MARG, JAIPUR
I have booked gas in the month of DEC the exact date is not remembered at the time of booking your agency people told me that the gas will be delivered at your doorstep in within 10-12 days, but after 20 days apox today on dated 19th jan when I visited your agency to enquire about the status, they have not allowed me to enter your agency office and someone at the door informed me that your gas has been delivered on 25th dec and as per our records its shows that you have booked your gas on 14th of jan if not pls bring your domestic gas consumer card
Sir when I produced my consumer card in which the last entry was made on the dated 20 nov and the reply was given to me in very bad language that no problem there is mistake you pls collect your gas from here, when I told that it is not possible me to take delivery from your agency the fellow who was standing at the door started shouting and told me to go home and tried to push me physically,
Now sir please tell me that this is the way of the handling consumer by your agency on behalf of such esteemed organization, and after lodging complaint can you assure that some action will be taken against the person or agency so in future such kind of things may not happen to ruin the reputation of your organization.
Hope you can understand my feelings which I had gone through
Thnking you
Yours sincerely
Motilal varandani
7A, SINDHI COLONY, RAJA PARK
JAIPUR 302004
CONSUMER NO 200825
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