Hi Sir,
I mr Ganpat K Wanage a resindent of Laxmi Vilas, Gantali, Naupada (Thane) as been a cutomer with HP Gas since many years and by cust ID no is 608377 with M/s Omkar Gas service Thane.
This was regarding a booking which was place by myself on several occasion using the facility of your helpline. The first was placed on 23/7 (Booking no 3) and the second was on 5/8 (Booking no 7)
I was given a assurance that i would receive the cylinder within few days on the failure of the same, i personally made it a point to visit this agency and check the status of my deliver.
As per their information it seems my cylinder was just dispatched and would reach my home before i be there and its been 1 week i am waiting for the deliver
everyday i try to call them up and check and they reply back saying it would take approx 2 days
Is this whats called customer service, if yes then i guess we have to look out for better service providers
The IVR which is been used as a medium to take bookings is totally incompatible as according to me and my expierence with your service says that its just to sake of it as no bookings are considered through the same the reason i say so is because after using the IVR service twice its still been approx 23 days that i havent received my cylinder
Please consider my humble request and try to put yourself in my shoes wherein you dont have a cylinder to cook food at home.
Please look into this matter on a priority basis and reply back on
25304289
Regard
Ganpat Wanage.
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