We have registered for new Gas connection with Sandeepthi gas agency, Hyderabad. After 11 months we got a call for a connection but they forced me to take a new burner also. We did not agree to buy a burner, Sandeepthi Gas has refused to give us connection.
When We complained to HP Gas, Hyderabad office, they didn’t take any action on Sandeepthi gas and said us that we are using a borrowed connection of other person so we can’t be given a connection.
It means we can’t borrow connection from other and HP gas wanted us to cook food on a kerosene stove for 11 months.
When we escalated the matter with HP Gas they are claiming that they have written a letter to us, which we have never received. HP Gas is also not having any record of the letter sent to me. We are having multiple complaints pending in HP Gas office about this, no 07014351, 07001837, 07001980.
After several compaint HP Gas given a surprising reply. As We have not bought a burner hence it can not be said that Sandeepthi gas has forced me to buy a burner. It amazing that we need to buy a burner to prove that it was forced upon us.
Complaints
1. Sandeepthi Gas agency, Hyderabad and HP Gas, Hyderabad are involved in asking customer to buy a burner from them, which is illegal. (Tie-up sale, MRTP Act)
2. HP Gas official (Hyderabad) has pampered Sandeepthi Gas and not taken any action against them.
3. HP Gas Official (Hyderabad) has denied a new connection to me under unacceptable reasons.
4. HP Gas (Hyderabad) has not taken action against HP Gas staff who was involved in this matter.
We have made several complaints to HP Gas, Manager – Vigilance (HP Gas) but they are not replying to the complaint.
We have also talked to Mr Pulei (Manager – HP Gas) at Bangalore but he has made only false promises.
We was in touch with Ms Veena Apte and Mr Rohit Garg but they seem to be in no hurry to help a customer.
It looks like Corruption is in blood of the HP Gas. Letters / mails to their manager, vigilance department, director etc brings nothing. We are surprised that it is reckoned as one of the prime companies in India.
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