Dear Sir / Madam,
13/09/08
I have booke the gas for more than a week ago which is not delivered yet. As such I took the trouble to visit my suppling agency which is about 8-10kms away, where I am given the reciept and couple of phone numbers for delivery persons and asked to call him and get the cylinder. Once I spoke to one perason on one number who said he will come to my area about couple of hours laters are also asked me to go to a strange place where he is on field to collect it personally. As I do not know the place asked him to come to my area, which he said he will come in another couple of hours afeter which I was talked to him for few times every time he was on his way and finally his mobile is switched off. When contacted the other number provide the persons discnnects the phone abruptly asking to contact the other person whom I spoke earlier as I had already spoken to him. Finally I contacted the dealer again where they say they will send it on monday.
I know we cant expect a good service from you for that matter any Gas dealers as you dont have any competition from Pvt Sector, until then you will not wake up, but atleast moderate service should be provided.
The delivery to house which is supposed to be free is done only if you pay out Rs 25/- extra on top of the cylinder price and we have to spend our time and money on calls and finally end up look like fools. The telephone line will not be answered at all. You can notice that if you visit the dealer office teh phone will be ringing though there are people there they will not pick up, once you ask them why dont you pick the call then they will lift the phone.
Is there somebody who can send out strong signals to dealers to rtemind them the business ethics if you have any. We had similar problems with Local Cabel Networks where the attitiude was if you want you can subscribe or watch Doordarshan, this is how we works, untill DTH services became available. Now cable service providers are service oriented, they come to your door step to check if everything is fine as against earlier nobody would have attended even if request them to.
If I am not expecting something which is imppossible, then you can not down your dealer address/ details as follows:
Lalitha Gas Agency
HP Gas Dealer
Kengeri Satelleite Town
Bangalore
Karnataka
Ph: 080-28482841, 080-28484419
Dealer Code is 7964070-0
I hope and believe that HP has business ethics and customers are valued not by mere slogans but in actions.
Girish
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