HP Gas New Connection
No defined timelines in getting a new connection

I applied for a new HP gas connection with distributors in Jharsa road, Gurgaon more than a month back. I am new here and I submitted all the authentic and required papers. The first step was the verification which happened with in a week and I was amazed at seeing this. The verification was proper and verification agency cleared me to get the new connection but more than month has been passed and one paper has not been signed by area manager which is refraining me from getting a new connection. The area manager was on vacations for this period that is what I heard from the distributors. I don't have an intent to complanint but just want to ask HP Gas authorities a simple qiestion why there is no back up for it. If backup would have been there then hundreds of people like me would have got the connection.