HP Pavilion DV9312tx
Vaidhayanth Balaji
9 C 1, Phase-II, TNHB Quarters, Sathuvachari
Vellore, Ta 632009
IN
www.lensandframes.com
Last 4 months has been a tough ordeal for me with HP India. Mistakenly i chosen HP pavilion laptop for personnal use instead of dell and gone ahead and purchased it on june 13th from a HP Reseller in Cochin, Kerala.
My model number is HP Pavilion DV9312tx
Serial Number CNF7190LJP
Product Code: GJ156PA
My TV Tuner card Redemption Code: NO75KFM43T
i applied for TV tuner card redemption offer on 20th of june and all the necessary documents plus Rs500 Demand draft in favor of solutions integrated marketing services limited newdelhi reached on 24th of june.
I got confirmation of my tv tuner card from Hp Redemption cell newdelhi in 10 days time through an acknoledgement letter.
Since i purchased 64 pit laptop with windows vista ultimate 64 edition os, i enquired in both hp customer care as well as soultions integrated marketing services about the compatibility of tv tuner card i am going to get from them.
I was assured by both the parties that i will be getting a TV tuner card that will be compatible to my purchased item from HP.I was also assured that i should be getting my tv tuner card in 6-8 weeks from the time of registration.
Today after 4 months wait i got the tv tuner card from hp redemption cell new delhi,
but it is of no use for me
the tv tuner card i got today is of hauppauge wintv usb2 model which is incompatible with vista ultimate 64 bit or media center edition pc.
What is the point in sending something which i will never be able to use with laptop?
and why to give false promises like i will be getting WinTV HVR 900 series (which is the only comapatible card for my laptop) this was told by mr abhijith from solutions integrated services marketing limited newdelhi (looks after hp redemption) 3 weeks back through telequery to me.
i really feel pity for HP brand, the people looks after hp here in india doing great job in destroying it faster.
By the way i want to return this incompatible tv tuner card back to HP could some one tell me what the procedure?
(Note: i dont expect HP india to change dramntically after this, for them the customer is god only he pays the money for purchase once the purchase is done they just erase them from their services. Good work HP India, thanx mr balu doraisamy for such an excellent fake promotion)
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