To,
The Consumer Court
Noida
India
Subject:- Fraud Company, sell product with wrong information and not returning my money back
Dear Sir,
Please take this complaint very seriously so that company can not make fool to any other customer. There was big story I am writing in short and try to explain very thing.
I took the Hygeicare Product by one of their executive Ranjeet along with his senior Amit Kumar Sani (Fraud name Actual name was Gaurav Aneja). They gave me presentation in my office and promised me you can get reimbursement of consultancy fees for Fortise hospital until Fortise is not covered in our panel, Apart from this they divided my premium amt in two parts 1) Rs 3319/- and 2) Rs 3320/-
They promised me as this is new company and you do not have faith on us just pay one cheque and if you are happy with our services then pay second cheque after 2-3 month, for the mean time on behalf of you Mr. Ranjeet will pay second installment and you can pay this to him after 2-3 month.
I did the same and took the package around 20 Dec 08. Unfortunately my wife got sick and I refer Forties and knock Hygeicare door with bills for reimbursement then they forced to give second cheque amount first and used abuse word and force me to close this policy at that point I come to know a person who came for selling this product to me was Gaurav Aneja [99717000055] not Amit kumar Saini (All mailing conversation is attached)
After that I come to know Amit kuamr saini, Ranjeet kumar, Mansi and all other employee has resigned the company due to miss behavior of seniors Management. Then I try to contact Senior Management and come to know the name Mr Rajeev Baba (9313538988). He abused me many times and saying No problem we are going to close your policy and sent back to you, your first cheque amount because you do not use our service. They said this around 10 Jan 09. After I daily chase him and he ignores me.
On 9th Feb I got one mail from Suniel Guptaa Director [9311778988] of the company stating that & I assure you that at the very moment we would refund the part payment
amount that you have paid by 13 Feb 09. (Whole mail is attached please refer). I did wait for the same but could not any cheque yet & I tried Mr. Suniel number many times he never pick my phone. Mr. Rajeev Baba always try to pass this matter and saying yes will sent this tomorrow, today is 26 Feb 09 and I could not get my money refund.
I am attaching following with this mail
1. Hygeicare policy page
2. Receipt of cheque Rs 3320/-
3. Receipt of cheque Rs 3319/-
4. Reimbursement bills details which I sent for reimbursement via Mr Ranjeet
5. Mailing conversation with Mr. Gaurav and info@ Hygeicare
6. Copy of mail written by Director Mr. Suniel Guptaa to me
Some contact numbers for investigation purpose
1) Mr Suniel Gupta – 9311778988
2) Mr Rajeev Baba --9313538988
3) Mr Gaurav Aneja –9971700055
4) Mr Ranjeet --9313167492, 9717002703
5) Office number --0120 4735500
Summary of Fraud
1) Not refund my money Rs 3320/-
2) Neither reimburse of my bills nor returning original bills Rs 2525/-
3) Abuse language used by Mr. Rajeev baba
4) Two month has been gone in this process
Best Regards
Umang Kumar Saxena
CSC India Pvt Ltd. Tower A Floor-3, DLF IT Park, A-44/45,
Sector 62, Noida - 201301. U.P. India
91-9810588908 | e-mail: [email protected]
********************************************Mail from Director Suniel Guptaa***************************************
Hygeiacare Issue
3 messages
%%%%%%%%%%%%%_
[email protected] Mon, Feb 9 at 2:57 PM
To: [email protected]
Dear Mr. Saxena,
I have just read your mail amd the trailing mails and got to know the
conversations you had with Mr. Gaurav Aneja.
I feel that Mr Ranjit and Mr. Amit Saini have not explained the
Hygeiacare OPD Package properly and have made some false/ over
commitments to you. We regret the way the package has been sold to you.
Mr. Saxena we are operating this OPD Package for the last 5 years and
are servicing more than 10, 000 families. What i could make out from
all the mails that its the fault of Mr. Ranjit and others who have
made false promises to you just to close the sale.
I assure you that at the very moment we would refund the part payment
amount that you have paid to Hygeiacare by this weekend. Since i do
realise that there was a gross miscommunication and false commitments
done by our sales franchisee, we would definitely would love to meet
you and sort out any difference. We dont want that one should have any
kind of bad impression or feeling about Hygeiacare. Its our utmost
duty and priority to serve our customers and deliver what is covered
under the package.
I once again regret what has transpirerd in the past.
Looking forward to meet you soon.
Regards
for Hygeiacare CHM Services Pvt. Ltd.
Suniel Guptaa
(Director)
09311778988
&&&&&&&&&&&&&&&&&&&&&-
This message was sent using IMP, the Internet Messaging Program.
%%%%%%%%%%%%%_
Umang Saxena Fri, Feb 13 at 1:24 PM
To: [email protected]
Bcc: Umang Kumar Saxena
Dear Mr Suniel Guptaa,
I could not get my refund cheque yet as this was promised by Mr Gaurav in 2 days, Mr Rajeev in 3 days and you said end of this week. Today is the last working day of this weak,
Can you please update the status of my refund or let me know tro whom should I report this issue.
Regards
Umang K Saxena
9810588908
[Quoted text hidden]
--
Best Regards
Umang Saxena
9810588908
%%%%%%%%%%%%%_
Umang Saxena Wed, Feb 25 at 4:26 PM
To: [email protected]
Dear Mr Suniel Guptaa,
Around two month has been passed and could not get my money back.
Can you please advice should I go for consumer court.
I will wait for your reply.
Regards
Umang Saxena
9810588908
[Quoted text hidden]
*********************************************************************************************************************
Second attachment& Mailing conversation with Gaurav Aneja
Dear Mr. Gaurav,
As per our last conversation held on Sunday 1 Feb 09. Two days has passed, I could not get any cheque, Can you please send my amount back as soon as possible on below address. This is my last mail to you as you can see three more mails in line. Please reply the date when would I get the same?
Umang Kumar Saxena
CSC India Pvt Ltd. Tower A Floor-3, DLF IT Park, A-44/45,
Sector 62, Noida - 201301. U.P. India
&-- Forwarded by Umang Kumar Saxena/GTS/CSC on 02/03 06:50 PM &--
Umang Kumar Saxena/GTS/CSC
01/28 06:15 PM
To
[email protected]
cc
Subject
Fw: Hygeiacare services
Mr. Gaurav,
After waiting long & long and could not get any reply form your side, today again tried to you and Rajeev. Any way what ever happen over phone was really...
As per your words of refund my full first premium, please send my original bills as well. Please let me know the tentative date so that I could not make any call to you in future.
Please reply me.
Best Regards
Umang Kumar Saxena
CSC India Pvt Ltd. Tower A Floor-3, DLF IT Park, A-44/45,
Sector 62, Noida - 201301. U.P. India
AMDO | 0091 120 4705883 | 44.870.850.3512 extn 3079 | 91-9810588908 | e-mail: [email protected]
&-- Forwarded by Umang Kumar Saxena/GTS/CSC on 01/28 06:11 PM &--
Umang Kumar Saxena/GTS/CSC
01/20 07:21 PM
To
[email protected]
cc
Subject
Re: Hygeiacare services
Dear Mr. Gaurav,
Thank you very much for replying me and understand me correctly. As per cheque concern let Mr. Ranjeet has come back.
From your end you are correct but please think from my point of view if any executive promise me to give the amount and request me to hand-over this after2-3 month so this is fault from executive side not from customer side and Hygeiacare should take action to stop such type of promises as this do reflect wrong impression of hygeiacare. Better to stop this conversation here and let's wait for Ranjeet's arrival. Please inform me if you have his leaves record and let me give the date when will he come back on his duties.
Other part is Baby Vaccinations, so I remember very well. Mr Ranjeet and Mr Amit K Saini gave presentation in CSC campus and assured us that baby Vaccinations are covered form first year. Even they show some chart to me where this coloum was ticked mark. I would like to request you can please cross chekc this for me. Because this was main motive to join the policy. Even my other friends is also looking the same just because of this.
Many thanks.
Best Regards
Umang Kumar Saxena
CSC India Pvt Ltd. Tower A Floor-3, DLF IT Park, A-44/45,
Sector 62, Noida - 201301. U.P. India
AMDO | 0091 120 4705883 | 44.870.850.3512 extn 3079 | 91-9810588908 | e-mail: [email protected]
[email protected]
01/20 06:25 PM
To
Umang Kumar Saxena/GTS/CSC@CSC
cc
Subject
Re: Hygeiacare services
Dear mr. Umang
First of all thkz for taking the policy from us but i am sorry to say
that until and unless the chq which we have recieved with the policy
is not cleared till that time we are unable to provide services to you
.As far as vacinations are concerned we will provide the services from
2nd year onwards. Mr. Umang i am providing the services to 12, 000
people across India and i am very well aware about satisfing the
customer. At the time of taking the policy i had already approved your
bills of Rs.500/- which are nt covered under our policy and i had also
approved the bills which u have sent through Ranjeet. But all these
bills will be cleared only after we receive the payment from your side.
Thkz
Gaurav Aneja
> Dear Mr. Gaurav,
>
> As per my telephonic conversation with Mansi, I tried to
> send doctor prescription by mail, but after scanning the same the size of
> document was high and rejected but Hygeiacare mail server. Now I am
> sending this by courier. Inside the attached document the first page
> describe the total amount which I claimed for reimbursement and I have
> also added one more bill of my baby vaccination, please consider the same
> as well. I have strongly promised at the time of taking this policy that
>? Baby Vaccination? are 100% covered by Hygeiacare.
>
> The other part is regarding my payment instalments. Please find enclosed
> two letters with this which shows both instalments has been received by
> HYGEIACARE on 7 Jan 09 with cheque no 936631 and 059761 so no matter to
> ask me for this. Yes I do admit my one instalments is paid by? Ranjeet
> Kumar? but this our mutual understanding and he promised me this at the
> time of selling this policy.
>
> Even Fortis is not cover in your plan yet and he promised me to
> reimbursement my bills until Fortis do not come under this package, but I
> am facing a lot problem in my first bill clarification process so Gods
> know about rest service by Hygeiacare.
>
> The other shameful thing is that, approx one month has passed and I have
> not received my internet user id and password. I am not 100% satisfy with
> your service so how can I asked others to join the same?
>
> Finally point is: - Mr. Gaurav the way which you were talking to me over
> phone to asked me? Bhaiya ek kaam karo tum policy cancel karwa loo? does
> not show you are professional and associated in growth of Hygeicare. Can
> you please ask to your manager to conduct some training for you for
> learning? how to handle customers. This is customer age you should be very
> gentle and soft while talking with customers.
>
> I hope this is sufficient clarification. Please do revert back to me as an
> acknowledgment. I would be very thankful, if some of your executive will
> collect the same bills from me.
>
> Looking forward your response.
>
> Best Regards
> Umang Kumar Saxena
> CSC India Pvt Ltd. Tower A Floor-3, DLF IT Park, A-44/45,
> Sector 62, Noida - 201301. U.P. India
> AMDO | 0091 120 4705883 | 44.870.850.3512 extn 3079 | 91-9810588908 |
> e-mail: [email protected]
****************************************************************************************************************
Due to size of recipt is large so I am not able to attach the same. will pass later as per your reponse.
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