Dear Sir / Madam,
I own a Hyundai i10 Era Model car (Registration no MH 01 AE 4687) since the last year. My car met with an accident on March 21st 2009 and the battery was damaged as a result of the same. Under insurance the repair work on the car was completed in the week ending March 28th, however due to non availability of the car battery which apparently is “unique”, I haven’t been able to use my car since then (3 weeks now) as it is lying with the Workshop. The Insurer needs to be satisfied that the repairs to be damages are made as per the claim record before allowing the car to leave the workshop. As per normal practice, once the claim damages are completed, the insurance company would take a photo of the car of the repairs done, in my case with the new battery installed in the car. However since the battery is not available, the we can’t go ahead with the final formalities.
The car makers have made the “Car of the Year 2008” with a unique battery. As a result, I can’t use any other battery used on other make of car, or for that matter even the other i10 models (e.g Magna). I can’t understand why the Hyundai has created such logistical problems for itself.
Moreover new batteries are delivered to the service centers only once a week (in my service centers case its Friday) and the there is no backup if the same happens to be a holiday. The next delivery would happen only as scheduled on the next working Friday!!!
To add to the issues, the Hyundai dealers across Maharashtra don’t have the specific battery required for my car in stock. It’s been 3 weeks now since I have been following up with the Hyundai Service Center, who is not able to provide any concrete answers to my queries. All they can say is they are looking into the matter.
They don’t know whether they can source the battery from any other dealer across India,
And if they are able to, in how much time there will be able to provide me with a replacement.
Hyundai doesn’t seem to be bothered that I as a consumer am facing difficulties in my daily commute to office and incurring higher commuting costs. Earlier I was spending about Rs 200 per day on petrol, now my Cool cab costs me Rs 750 plus daily. I’m paying an EMI for my car and don’t have the privilege to use it either.
I have even requested for a replacement car till they are able to find me a replacement, however no response on the same to that as well.
I would like to use the Times Group medium to warn all consumers who are intending to buy Hyundai cars to be careful in this regard. The company claims to have redefined the conventional thoughts in Engine technology, but it’s after sales is very outdated and very helpless. They have stopped they their thinking at developing the cars, the after sales issues are left to the customers manage. This only serves to keep the customer at the mercy of the Car Maker.
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