Dear Sir/ Madam,
I own two Hyundai Getz vehicles. The one with the problem is the Getz prime. The car has only run 17000km over a period of two years and is as good as new. It has been serviced at regular intervals at Kun hyundai, Anna Salai, Chennai. Last week it went for a regular check up and came out with a big dent on the left side which was repaired by the service station. Now a week later the car refused to start. The car was push started and taken back to the Hyundai service station. The answer was that the battery has packed up. The battery was supplied with the car on delivery and it is a substandard product as the car has done only 17000km. It is some korean battery. I asked the service manager to give me in writing that the battery life of the vehicle is only 17000km which he promptly refused. Now moving onto step two - i asked them to replace my battery and that i would foot the bill of Rs.5700. They agreed and kept me waiting for 4hrs to replace the battery and at the end of it they placed a battery in the car of the wrong size and asked if it was ok to tie it in place with wires and cables. I did not agree to this and they sent me back home promising to send a person over with a new fitting battery on monday. I recd no call or response from their service personnel Mr.vishwanath. I sent my car over again this morning after push starting the car. Now they claim that they are talkin to Amaron for the specific battery and will get back in two days. I am stuck without a car for almost a week thanks to Hyundai. I would expect at least a service battery for this period and this experience with Hyundai and their lack of professionalism has put doubts into my head if i will ever go for another Hyundai car ever again. If this is how Hyundai treats its loyal customers - kudos to their Customer Support Managers and personnel on their forward journey.
Regards
Vivek
9382334553
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