I am very disappointed with the type of car service i received at your dealership. This was the least that was expected even after being a regular customer for service at the center.
My name is Satish Chacko (Car # MH-12-CK-2888) Getz GLS
The car was serviced and a bill was issued for some 12, 000 rupees, after clearing bill and driving back home i realised that my car was noiser than before.
Couple of days later when i had time to take the car to the dealership again, i was brought to a rude shock, first of all the person assigned to do my job was not the person who handled it.
Also other than what was mentioned in the job card, the service advisor found defects that needed repairs, when asked what about the job that was required to be done as per the job card and the
money that i paid for, he was deviating from the same.
The Car had to go under alignment and balancing, the reason given to me was that my shock absorbers needed repairs.
I asked them a deviation report that the Alignment Software gives you, if it was major due to the shock absorbers i could have looked into it.
The team (Service Advisor, Customer Care Manager) all available had no answers to the same.
I felt like in was cheated and they were only wanting me to pay more.
I do not see even after paying 12, 000 for a service things are worse than before.
I seriously regret to say about the culture and service that the dealership has, and the same does not symbolise Hyundai standards.
I think i would stop anyone from buying a Hyundai product... atleast my message would be passed on to all IBmers.
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