The concerned head,
i had planned to gift my wife with i-20 asta as an anniversary gift and i was suggested to book it through hyundai motor plaza by my close friend mr. yatin shetty. i am writing this to specifically to bring to your notice the series of incidents that took place afterwith.
1. i got a call from one ms. nazia on 16th june about my requirement, to which i confirmed my booking i-20 asta in white with HMP after she promised me delivery by june end with following add-ons at no extra cost
a) 3rd year extended warranty
b) internal matting and mud clamps
c) sun-control on window glass
d) special polish for exterior.
i was happy with what i was offered and asked her to collect the booking amount the next day.
2. mr. nasir khan came to my office next day i.e. 16 th june and i handed him a cheque no. 274634, corporation bank, amt 25000/- as booking advance AFTER CONFIRMING THE ABOVE ADD-ONS BY NAZIA, to which he replied in affirmative and said he would fax me the performa invoice and receipt of the same.
3. however, the first performa invoice (no.1141) which was faxed to me contained an additional charge of rs. 5201/- for 3rd year extended warranty, so i called nasir back and asked him to cancel the booking if he cannot deliver as promised. he apologised and sent me a fresh invoice (no.1372) and promised to deliver the car by june end WITH ALL ADD-ONS AS PROMISED.
HOWEVER EVEN AFTER REMINDING TWICE I STILL HAVENT RECD THE RECEIPT FOR RS. 25000/- .
4. i had called 3-5times at the showroom AFTER 25TH wanting to ask nazia about the status of my car but twice i was told that she was on leave and 2-3 times she said she was busy in a meeting and would revert back. SHE NEVER CALLED BACK!
5. I got to talk with nazir on 27th and he told that everybody is busy with month-end follow ups and he would only be able to confirm the status of my car by 1st july. HE NEVER CALLED BACK!
6. on 2nd july when i called nazir and threatened him he spilled the beans that car would be coming only by july end. so, i had to call back nazia and reminded her that she was suppose to give my car by june end and nazir is saying otherwise, she reassured me that a fresh lot is expected in a week. i complained to her that so far my experience with u and nazir have not been good and she told she would herself be in touch and also give my engine and chasis no.by evening. HOWEVER SHE DIDNT CALL BACK!
7. COMPLETELY FRUSTATED i called nazia again on 3rd and asked her to cancel my booking, to which she replied your car has proceeded from chennai and is expected on 10th and mailed me engine and chasis no.
8. however what she mentioned further was clearly shocking. she said unless i pay the enTire amount 1 week in advance I WOULD NOT GET MY CAR. i called her on 4th, 5th, 6th july each time getting a response that i am in a meeting and would revert back. i could no longer take her insulting behaviour.she used to talk as if we are a bunch of crap and she is obliging by talking with me. as i didnt get any reply from her i reported the entire matter to the sales manager mr. joseph, who listened to the entire matter on 6th and promised he would revert back in an hour and also mail me the status of my car.
9. however, not getting any reply from mr. joseph even after 24 hrs. i look up to you as my last resort and have precisely mentioned ther entire episode. just to mention our family had bought cars from almost every co. available in india starting from maruti to skoda, THIS HAS BEEN MY WORST EXPERIENCE TILL DATE. 3-4 Days delay in delivery of car is always OK but the way your executives treat, especially nazia is highly disgusting and shameful and do not reflect at all the high standards set by HYUNDAI.
i would ask you to officiate my complain against the above mentioned HIGHLY ILL-MANNERED AND EGO-CENTRIC employees and would like to be updated about the actions management has taken against them. SPECIALLY TO MENTION THAT TODAY i.e. 7th JULY MORNING WHEN I WARNED NAZIA THAT I WOULD SENT A COMPLAIN TO HER SENIORS SHE TOLD ME " DO YOU BEST ".
I Once again request you not to take this matter lightly. if no adequate action is taken i would not shy off to involve the senior management or even press, if necessary. also i would ask you to get some senior executive to talk to me about my car and in no case i would like to talk to above mentioned battery of buffons.
looking for your prompt reply and actions
jiten shah
mumbai.
9833132688
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