Sir
I am owner of Hyundai Santro Car No KL01S8452, which is currently serviced by Popular Hyundai at Neeramankara, Kaimanam, Thiruvananthapuram for the last few years. I would like to bring the following to your kind notice for immediate attention. My name is B Jayachandran Nair, working as Deputy Director, Govt of Kerala.
1. On 22nd Jan I gave the car to Popular Hyundai for servicing and some painting works under insurance coverage. The original RC book and my driving license were also given and the forms for insurance claims signed.
2. They have asked me to change the clutch system at a cost of rupees 8000 including labor.
3. On 28th Jan they delivered the car after repairs and servicing.
4. To my suprise and agony the car lost all its qualities after their servicing.
The following complaints are placed before you for immediate attention and appropriate redressal of my grievances
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* Cigar lighter instalation - Even after the engine is switched off the units is charged and heat emulates. When the unit is unplugged the whole device came out.
* Servicing - The window glass opener was carelessly left on the rear seat (it was not connected). Annoying noices from loose ashtrays, wipers and fittings make the driving experience quite uncomfortable. The car was not cleaned after the servicing. Patches of oil and dirt remained in and outside the car. The speedometer stopped working. The car was not washed and they asked me to return the car another day for the same.
* Clutch system replacement - Even after replacement it was not smooth and the car shivers and jerks when it was put on first and second gears.
* Suspension - There was no complaint initialy for the suspension when i gave the car for servicing. But once the servicing was over the suspension totally failed and the agency asked me to replace it at a cost of over 3200 rupees, which i did. But after this work when the car reaches a speed of over 60 km/hr the steering shivers violently and the whole the car jerks and vibrates causing the driving and the journey uncomfortable and dangerous.
* Brake system - Similar to the suspension system, the braking system had no complaints before the servicing. After servicing I noted a sever depreciation in the quality of braking. Again i returned the car to Popular Hyundai on 29th Jan to checkout the brakes as I had to make a long distance trip the next day. Initially they identified problem as a result of damamge of some valves. Once it was repaired they told me the brake fluid container lining is missing. Even the container was replaced and vehicle returned to me by 8 PM. Even after all these works I experienced great risk due to a faulty braking system.
* Insurance - Even though i completed all the formalities and relevant records were provided, they returned the vehicle without executing the minor painting works.
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Thus the car lost its comfort and quality after the servicing/repairs. It is not road worthy now and I have returned the vehicle to Popular Hyundai today for further check up. I suspect negligence and responsibility on the part of service people and over charging of bills. My attempts to contact the service manager was in vain. The staff told me that he is in a conference and that he will call me back. But it does not happen. and there was not response to my calls.
The quality of service was not quite poor and not matching to the fees charged. I would therefore request you to please examine the repairs/service and payment details of my car between 22nd to 30th Janurar 2008 and arrange to redress my grievances, failing which i would be constrained to approach the appropriate forums for further action. I solicit an early response from your end.
truly
B Jayachandran Nai
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