I and my wife have purchased a Hyundai Accent vide registration number HR51AB9144, in the name of my wife Sheetal Dubey on 5th June. I had booked the same in the second last week of May. This was booked and brought by company showroom on Mathura Road, New Delhi.
History: When we booked the car in May we were told that vehicle would be delivered before 5th June at any cost, post CNG fitment at an additional cost of Rs. 64, 000/-. As it was my birthday on the same day, and my wife wanted to present me the same. We wanted to have a test drive on CNG fitted Accent, which was denied and promised that it has been tested well internally and there would not be any issue. Our salesman Mr. Manoj Rangar promised exhaustively on the timelines and other benefits. When asked for a discount he mentioned that I should go to dealer and get discounts, what a great way to handle customer coming to your door??
It became night mare since then, we had to constantly follow for the vehicle delivery. Example of your customer centricity and time adherence After long persuasion and constant follow-ups from my wife I got a delivery on 5th June evening. I was asked to submit vehicle back on 7th morning as there were few tests remaining on CNG platform. This was surprising as it was confirmed by sales manager Mr. Mishra that every thing would be tested well and in perfect condition before delivery of the vehicle. We were promised that the vehicle would be provided to us by 9th June evening. We diligently handed our vehicle on 7th June morning. We gave them an extra day and contacted for our vehicle, which they told that it would take another 2 days, this was also after our follow-ups. We kept on following up, but nothing happened even after that. Another example of your customer centricity and time adherence. Finally I was promised that I can take my vehicle on 14th June. I gave them an extra day and went to your showroom on 15th June. where I and my wife were made to wait for 2 hours without any support. They told us our vehicle is not ready yet. We tried to contact Sales Manager Mishra, who cleanly avoided us and was seen roaming here and there. Another hour went away and finally I caught him smoking outside the office. Mr. Mishra told me that vehicle has not passed all the tests, he was the person earlier who boasted of quality checks and other things. This shows how we were made fools by you and our life has no meaning for Hyundai motors. I told him I would have to got Mr. Lheem and escalate further. I was offered to take an Elantra for the mean time and vehicle shall be provided in another 2 days. Finally I got my car on 20 -21st June. I was promised that my RC of the vehicle would be given in another 15 – 20 days as it required CNG endorsement. I still have not got that RC yet, it is past 6 months now. Another commitment failure. I am driving that vehicle illegally on the road, thanks to HMIL. Also I was told during my purchase of vehicle that in 6 month’s time I can show the papers of my other car’s transfer and would get a sum of Rs.10000 as a loyalty bonus. When wanted to talk to Sales Manager, Mr. Mishra, who again avoided us went some where. Wow a great example of customer centricity.
When I checked with Manoj Rangar, he says policy changed and cannot be given, further example of your customer centricity and trust worthiness. I met your customer care employee, Mr. M.U. Ahmad on 3rd December and he promised to take an action within next 2 days. However nothing has happened yet. True to the spirit of Hyundai Motors.
I know that my writing a mail to you would also go into the bin, but this mail is just to tell that you have lost a loyal customer and a business of minimum 40 cars. I am going to the consumer court and can pinch you enough to teach a lesson. I am also going to press for the same.
A harassed customer.
Kusumadhar Pandey
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