I have bought brand new Hyundai Verna (DL2CAD 6573) from MGF motors Delhi on 15th December, 06. Since then I am getting it serviced on regular basis. I am facing lots of problem with my car. Now it has started giving me sleepless nights as I have invested Rs. 8 lacs on a car which is having a manufacturing defect. Let me take you through the sequence of events which will give you the clear picture:-
I had got my car serviced for the first time on 27th Dec, 07 at your RBSS dealership (dealer code W4201) mileage meter reading 1666. It was a very regular kind of service I got my car back in few hours and according to dealer there was no problem with my car and everything was fine.
Now the second service was at dealer code (N3402) on 6th May, 07 mileage meter reading 10008, I was having a mileage and black smoke problem; I had informed the same to the dealer. Dealer told me that they will check the tuning of engine and fix it. During this service your dealer have topped up the engine oil by filling up 5 liters engine oil and never disclosed the actual problem with the car. Since this was a free service they did not charged anything for labour but they did charged me for 5 liters engine oil.
Third service happened at P L Motors Jaipur (dealership code W4401) on 12th Oct, 07 mileage meter reading 21881, I was having a pickup, black smoke and mileage problem with my car (as the car was giving a mileage of 11 km/litre) I had reported the same to the dealer, they did the diagnosis and informed me that my car is lifting engine oil, I asked the dealer to look into and do the needful or what so ever is required so that problem doesn’t get repeated. They had filled up 5.3 litres of engine oil again this time. The dealer gave me assurance that they have checked up the car and the needful is done and going forward I will never face this kind of problem again. Inspite of the assurance given by the dealer, I was checking my car on regular basis and I found that car is still lifting the engine oil. I took the car again to the dealership for servicing.
Now the forth service happened at PL motors (dealership code W4401) on 31st Jan, 08 mileage meter reading 31863, I had informed them that the all the problems still persists. They have again worked upon the engine and assured me that the problem of lifting engine oil and other problems have been rectified but still recommended that I should regularly check the quantity of engine oil. I kept on checking the same and realized that car is still lifting engine oil. I went back to the dealership and informed them about the same. Now they contacted your HMP office at Delhi asked them to look into the problem as the dealer (W4401) has done their best to rectify the problem. I took the car to your HMP office (dealer no N1100) on 6th Feb, 08 they kept the car for two days and returned stating that they have rectified the problem and car is absolutely fine now. This time I didn’t believed on the assurance given to me. I kept on checking the quantity of engine oil. It was still reducing on regular basis. I went to the dealer (PL Motors dealership code W4401) again on 19th March, 08 and informed about the problem. They had discussed the same with your HMP office. Now according to them (dealer W4401 HMP office) the car’s engine required to be opened and reassembled as they will be changing the piston and rings of my car.
Now I am not feeling comfortable as the problem persisted for so long and there was no solution provided by your company. Another point in question is, the engine which got fitted at factory carries a problem then what is the guarantee of reassembled engine will run well, what is guarantee that reassembling of engine will not lead to other problems in engine and on top of it please remember I had spend 8 lacs not to run a car with manufacturing defect or to end up with this kind of situation. The problem got diagnosed at the initial stage and got lingered on due to the assurances given to me from time to time by your company. Now my warranty period is getting over in next few months as the period of warranty is 2 years only. Who will be responsible after post warranty period???
My car still is having all the problems:-
Lifting of engine oil.
Mileage problem.(current mileage is around 10 km/litre)
Pickup problem.
Black smoke problem.
I am looking for a permanent solution. Request you to look into my complaint on priority and revert on priority.
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