Dear Sir,
On the 14th of May I tried to withdraw an amount of Rs. 7000.00 using my Axis Bank Debit Card from an ICICI Bank ATM in Lokhandwala Kandivali East Mumbai and I received a Transaction Declined message with a Transaction Code: 072. However, I found out later that the amount was still withdrawn from my account even though the ATM hadn't dispensed the amount. I launched a complaint with Axis Bank and they said it would take about 12 to 14 days for the amount to be credited back in the account. Its been 17 days now and Axis Bank is saying that its in the hands of ICICI Bank and Axis cannot do anything. So I visited the ICICI bank branch in Lokhandwala (Just next to the same ICICI ATM) but they are refusing to cooperate saying that they cant do anything. I expected them to at least make some calls and find out whats going on at their end since it was their ATM. Could you please do the needfull?
Regards,
Nitya Sanath
Name: NITYA SANATH
A/C Type: SAVINGS
A/C No.: 447010100073404
Bank Name: AXIS BANK LTD.
Branch: Cuffe Parade, Mumbai (MH)
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