I was in touch with one Mr. Sreedhar and Mr. Raghuvendra of BIDADI Branch, Bangalore who deal in loan against gold ornaments.
They called me with the ornaments to their Branch at around 3:30 stating that the appraiser will reach at 4:00 from Mandya (Since, the Bidadi branch appraiser was on leave and this was not told to us).
Firstly, that place was new to me and they told me it is hardly 30 mins drive from BTM which was a big lie. Any how i reach the branch after travelling 45kms and taking lot of pain.
I reached at 4:00 and Mr. Raghavendra (employee) reached at 4:30 after me? Instead of greeting and apologizing first he just asked for my photo and address proof and when i was trying to tell him something he was not at all listening and had no respect for customer at all.
after sometime when i asked about appraiser he said he will come in 15mins. He filled the forms and he took his helmet and left the place without informing anything to us.
We waited for about 2 hours till 6:15pm however there was no sign of Mr. Raghavendra and Appraiser. Finally i called him ti ask about the appraiser he ignored the call.
FInally i left the place in anger with my wife. Ther was no sign of Appraiser as well? Moreover, that place is not safe to travel late night with family?
Neither Mr. Sreedhar and Mr. Raghuvendra had no courtsey to call and ask what happen? This is bull shit?
They have no respect for customer who are coming from such a long distance of almost 50kms and leaving without getting their work done.
When i called them after reaching home they were cool and asking me come again. This is pathetic.
These guys are not professional and they are spoiling the name of ICICI Bank.
They should learn to respect Customer and should know how to communicate with them. They are worried about their commission only?
Now, i am getting that loan from HDFC Bank. No more dealing with ICICI bank?
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