Till date i am the suffered of your card and i didn't get the solution. Request you to kindly forward this complaint to service head / Mr. sachin khandelwal for my complaint resolution.
I have already approached your online customer help desk. your bank and phone banking. No one is able to reply me with the solution. My queries still unanwered.
1. Unfortunately I have got one credit card prepared in Lucknow. Since for payments its was difficult for me so i connected this card account with my ICICI online bank saving account for fast and hassle free Transaction. Every time i update the latest contact details through online only since my job is mobile. Last year some where in February 08, i decided to discontinue this card for which I gave the request online itself. as that time were no unbilled transactions in my account.
2. Your bank cancelled it without even informing me that there are some unbilled payments pending.
3. For complete last year no contact, no mail, no information received from bank and your recovery department about this payment.
4. After complete one year in last month Jan09. My saving account is attached with some lean of the pending amount and the complete interest on that for one year.
5. I wrote mail to your bank online and then i was contacted by your bank from hyderabad. I explained them the completed episobe about what went wrong. Then at that your executive accepted it and she said that i will be contacted from the recovery department and you pay the total unbilled amount and not the interest.
6. Till date no one contacted me and no one is replying my mail also. I am attaching the complete conversation from your ref. also.
I havent got the answer to my question also?
1. When some amount was due then why card was cancelled from your side?
2. Why it was not informed to me before cancellation.
3. Every time my contact and permanent residence no. was updated on my bank account then why i didnt received any phone call or mail regarding the same.
4. When i gave request for cancellation at that time there was no due payment.
5. If some amount was pending why you deducted amount after a year just to accumulate interest on that for a year.
6. Why it was not done immediately.
7 . When you executive closed this issue by forwarding the case to recovery department for payment. Then why amount is debited from my account with any contact from your recovery agent.
Looking for positive reply and solution. And i am sure i will definately get it because still i have some faith left on you people.
Regards,
Romit
9313896117
Why N no.s of people are replying? No one is replying to my answers till date why? Every time new face with new answers. Not expected from ICICI.
First of all I am not in lucknow now i am in Delhi as i clearly told you people many times.
Secondly ICICI Bank has the authorisation to debit my savings, only when i am not paying the due amout, but this is not the case of non payment. This is case where i have not received any information from your bank about any payment dues. This is mistake of your bank. why i should be punished for your mistake. You have no right debiting my account. Already i have explained your agent Jayashree on phone for which she accepted it also, ie. why she forwarded it to the collection department. But before i could receive the call from collection department you people have debited my account. Till date I have not received the answers for my questions asked in the trailing mail. You people have no answer to my questions.
You people are cheating your loyal customer which in turn might lead to loose one and many. Kindly resolve my case in priority otherwise i will be first stopping my all relations with your bank and moving to the consumer forum.
Regards,
Romit Sarin
09313896117
&-- Original Message &--
From: ICICI Bank Customer Care
To: Romit
Sent: Tuesday, February 03 10:21 AM
Subject: RE:'ICICICARE=032-653-275' Product: Bank / Old Customer / [email protected]
Dear Mr. Sarin,
We understand your concern.
We inform you that the your credit card account has been permanently deactivated due to the non receipt of payment towards the credit card dues.
Due to this reason ICICI Bank has an authorization to debit your savings account towards the credit card dues.
We inform you that the Service Request SR94549127 is under process.
We will revert you with the status by February 05.
Alternatively, you may visit our collection office for further clarification.
ICIC BANK LTD,
GROUND FLOOR,
SHAGUN PALACE, 3,
SAPRU MARG, LUCKNOW
Sincerely,
Md. Gouse
Customer Service Officer
ICICI Bank Limited
ICICI Bank now offers 8.75% p.a. on fixed deposits for 390 days and 590 days, 9.00% p.a. for 890 days. Please contact any ICICI Bank branch.
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
From: Romit ([email protected])
Date: Sunday, February 01 07:22 PM
To: ICICI Bank Customer Care ([email protected])
Subject: Re: RE: Product: Bank / Old Customer / [email protected]
Dear Jayashree,
What is this? This is height what ICICI Bank is doing with his Platinum account holder. You dont value your priveldge customer. you call this as your service.
You people dont do what you say and write. As per our discusssion we both agreed that i will be paying the actual amount for which i have taken credit and i will
not be paying all the interest levied on that. Since you confirmed me saying that the amount is not deducted from your account and you are forwarding my case to settlement department for the same and which is also communicated to me in below mail.
As per our communication i was waiting for the call from settlement departent. But for your information no one contacted me but the bank has already deducted the
complete amount from my account on 30th Jan.
Now since you have already deducted so now i would request you kindly credit my account with the all the interest which you have deducted. I expect you will do what i expecting from such good bank as i dont want and like to terminate relations with your bank.
Regards,
Romit Sarin
09313896117
&-- Original Message &--
From: ICICI Bank Customer Care
To: Romit
Sent: Tuesday, January 27 10:40 AM
Subject: RE:'ICICICARE=032-653-275' Product: Bank / Old Customer / [email protected]
Dear Mr. Sarin,
Further to our telephonic conversation on January 27 we inform you that your query has been addressed to.
We have enclosed the statements from February to October for your reference.
We have taken the request for collection settlement with reference number SR94549127
We will respond to you by February 5.
Looking forward to your cooperation in the interim.
Sincerely,
Jayashree
Customer Service Officer
ICICI Bank Limited
ICICI Bank now offers 8.75% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch.
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
From: Romit ([email protected])
Date: Saturday, January 24 09:27 PM
To: ICICI Bank Customer Care ([email protected])
Subject: Re: RE: Product: Bank / Old Customer / [email protected]
Dear Purnima,
What you say is not at all acceptable.
For your information my card was cancelled when i gave the request 1 yr back for cancellation of this card online.
Now please answer these questions other wise i am forced to approach consumer forum and stopping the services of ICICI Bank..
1. When some amount was due then why card was cancelled from your side? Why it was not informed to me before cancellation.
2. Every time my contact and permanent residence no. was updated on my bank account then why i didnt received any phone call or mail regarding the same.
3. When i gave request for cancellation at that time there was no due payment.
4. Without showing me the details how can you deduct the amount without any information.
5. If some amount was pending why you deducted amount after a year. Why it was not done immediately.
6. What are the details of this amount 15383.43.
Regards,
Romit Sarin
09313896117
&-- Original Message &--
From: ICICI Bank Customer Care
To: Romit Sarin
Sent: Saturday, January 24 5:10 PM
Subject: RE:'ICICICARE=032-653-275' Product: Bank / Old Customer / [email protected]
Dear Mr. Sarin,
Your credit card account 5176 XXXX XXXX 8000 is permanently deactivated. Non-receipt of payments as per the statement has lead to permanently deactivation of credit card account.
The total amount outstanding as on date in your credit card account is Rs. 15, 383.43.
Due to this reason ICICI Bank has an authorization to debit your savings account if there is any amount outstanding on your credit card account which is unpaid.
We have been intimating you about the outstanding amounts on your credit card account at various times. We are concerned that despite adequate and sufficient time and opportunity, you have failed to settle the captioned dues, which were payable on demand as per the credit card agreement.
As an ICICI Bank Credit Card holder, you are governed by the terms and conditions of the Card Member Agreement, under which you have authorized the Bank to debit your ICICI Bank account to the extent of any outstanding amount due on the Credit Card that proves to be un-collectable from you, and other amount due to the Bank by you in terms of the Card Member Agreement.
The relevant extract from the terms and conditions is set out hereunder:
"In addition to the general right to set off or other right conferred by law or under any other agreement, the Bank may, without notice, combine or consolidate the standing balance on the Card Account with any other account (s) which the Card member maintains with ICICI Bank and its Group Companies, and set-off or transfer money standing to the credit of such other account (s) in or towards the satisfaction of the Card Member's liability to ICICI Bank under his/her Card Account."
We further state that the Bank has a bankers' lien on your account as statutorily granted and available to any bank in accordance with our rights as set forth above.
We will be able to process for the removal of the lien once the credit card account is settled and the total amount outstanding is zero. We request you to confirm us to process for the settlement of the credit card account.
We sincerely apologize for the inconvenience caused.
Sincerely,
Purnima K
Customer Service Officer
ICICI Bank Limited
Season's Greetings! Hope the New Year brings you and your family joy & prosperity and make our relationship stronger than ever
ICICI Bank now offers 8.75% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch
Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking>Cards>>Credit Card>>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.
Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
From: [email protected] ([email protected])
Date: Friday, January 23 05:17 PM
To: [email protected] ([email protected])
Subject: Product: Bank / Old Customer / [email protected]
Title: Mr.
First Name: Romit
Last Name: Sarin
An ICICI Bank Customer: Yes
Product: Bank
Account No: 629401500395
What would you like to say: Your bank is ridiculous. I am customer of ICICI Bank having salary account from past more that 5 years. I am doing regular transactions from my account. Yesterday When i visited one of the Branch in Gurgaon for some query. They say your account is having negative balance of 15k. I was shocked. Then i checked through my internet banking account there also i found that only. When I Checked my call centre they said that you have some pending payments for your credit card. But how its possible. As my card was cancelled 1 yr back ICICI itself. If some payment is pending then how can they process the request. No infomation is provided to me on the same and suddenly you came debited my account with 15 k. Without any information and providing the details about it. Dear concern officer pls recheck the query and sort it out on urgent basis. Other wise i am left no other option other than closing the account. I hope i will get the acceptable answer as i have trusted in a good bank. Waiting for early reply and kindly remove this negative balance. Thanks Romit 9313896117
E-mail address: [email protected]
Telephoneno: 91-0129-2440490
Correspondence address: 8312 First floor apna Ghar society sec 23 Ext. Sohna Road Faridabad haryana
City: Haryana
Country: India
Pin Code: 121005
0 comments