ICICI Bank
Money has not been dispanced by ATM but Debited from A/C

I have a saving A/C at ICICI.I tried to withdraw an amount of Rs.10000 with my ICICI Visa card from SBI ATM.Money has not been dispenced by machine but money was debited from A/C. I made a complaint at ICICI Customer care .1st time the commited for refund in 7 working days but that does not happend.i asked for the details of withdrawl. As per the detail provided by ICICI the money was withdrawan from SBI Hajipur. But I never tried from Hajipur ATM.

I made this complaint to 2nd level Ms. Madhuri Jaiswal, she commited that money will be refunded in 12 working days. Even after 12 working days there is no responce from ICICI.What is the legal process which I should go for to get my money back.

Is our money is safe at ICICI???