Inconsumercomplaints.com » Miscellaneous » Review / complaint: ICICI Bank - Unauthorized access to my account! | News #287828

ICICI Bank
Unauthorized access to my account!

&-- Original Message &--

From: Jeevan Moharana

To: [email protected]

Cc: [email protected]

Sent: Sunday, October 14 8:58 PM

Subject: Fw: RE:'ICICICARE=025-945-840' Fw: ICICICARE=025-858-228 SETTLEMENT REMINDER AGAINST CREDIT CARD NO. 5177 1940 7807 9008

Dear Sir,

I request you please read this below e-mail carefully and confirm me

Thanks

With Regards

Jeevanlal Moharana

&-- Original Message &--

From: Jeevan Moharana

To: [email protected] ; [email protected] ; [email protected] ; [email protected]

Sent: Sunday, October 14 1:58 AM

Subject: Fw: RE:'ICICICARE=025-945-840' Fw: ICICICARE=025-858-228 SETTLEMENT REMINDER AGAINST CREDIT CARD NO. 5177 1940 7807 9008

Please confirm the settlement amount after reverse all interest & late payment fees along with service tax since from December

&-- Original Message &--

From: Customer Care

To: [email protected]

Sent: Saturday, October 13 12:04 AM

Subject: Your Credit Card Statement for the period 11/09 To 10/10

CARD STATEMENT

Name :

MR. JEEBAN LAL MOHARANA

Card Account No :

5177 XXXX XXXX 9008

Statement Summary :

Previous Balance 46, 325.13 Statement Date 10/10

Purchase & other Charges 2, 898.75 Payment Due Date 30/10

Cash Advances 0.00 Payments and other credits 0.00

Total Amount Due 49, 223.88 Minimum Amount Due 9, 790.00

Statement Period 11/09 To 10/10

Rewards Program:

Opening Balance Earned During the month Redeemed during the month Closing Balance

276 0 0 276

Transaction Details:

Card Number : 5177 XXXX XXXX 9008 -

Date Ref. Number Transaction Details Transaction Amount

07/10 Late Payment Fee 600.00

07/10 Service Tax 74.16

10/10 INTEREST CHARGES 1, 444.33

10/10 Service Tax 178.52

10/10 Overlimit Charge 535.55

10/10 Service Tax 66.19

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If you have a query or need any clarification you may:

(1) Log in to your account online and write to us through Accounts Manager,

(2) Visit the 'Email Us' link at www.icicibank.com to send us an e-mail or

(3) Call our 24-hour Customer Care

&&&&&&&&&&&&&&&&&&&&&&&&&&--

HOW TO MAKE YOUR PAYMENT

Making payments for your ICICI Bank Credit Cards is really simple. All you need to do is to choose the amount that you would like to pay and to make a cheque/ draft payable in the name of:

ICICI Bank Credit Card no XXXX XXXX XXXX XXXX.

Cheque is drawn on a local bank. Please drop your Cheques/Draft into conveniently placed collection boxes at any of the ICICI Bank branches/ ATM locations/ Skypak drop boxes in your locality. You can also pay online from the comfort of your office or home using the Bill Pay facility on www.icicibank.com.

* Note: All figures are in Rs.

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CONFIDENTIALITY INFORMATION AND DISCLAIMER

This email message and its attachments may contain confidential, proprietary or legally privileged information and is intended solely for the use of the individual or entity to whom it is addressed. If you have erroneously received this message, please delete it immediately and notify the sender. If you are not the intended recipient of the email message you should not disseminate, distribute or copy this e-mail. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, incomplete or contain viruses and the ICICI Bank accepts no liability for any damage caused by the limitations of the e-mail transmission.

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No virus found in this incoming message.

Checked by AVG Free Edition.

Version: 7.5.488 / Virus Database: 269.14.9/1068 - Release Date: 10/13 10:15 AM

&-- Original Message &--

From: Jeevan Moharana

To: [email protected] ; [email protected] ; [email protected] ; [email protected]

Sent: Sunday, October 14 1:52 AM

Subject: Fw: RE:'ICICICARE=025-945-840' Fw: ICICICARE=025-858-228 SETTLEMENT REMINDER AGAINST CREDIT CARD NO. 5177 1940 7807 9008

Dear Sir,

It has been confirmed that Customer Care department does not have any ability to resolve this past one month issue. So I am giving you the way out how to resolve the issue, please provide me the e-mail ID of Mr. Prashana Dass (Sr. Manager, Regional Collection Department) for Noida & Ghaziabad region. He is sitting at Sector-50, Noida Office with having Mobile No.9899975757.So you are requested to provide me his e-mail ID and as we all know that in ICICI Bank every regional manager has their e-mail ID.I do not think that you will take more then 24 hours to provide me Mr. Dass detail or you most write-up the balance amount against above mentioned credit card because as earlier I cleared you that I am not going to pay anything. For your information very soon all e-mail copy will be presented at Consumer Court for legal activities.

Thanks

With Regards

Jeevanlal

&-- Original Message &--

From: Ernstandyoung

To: Jeevan Moharana

Sent: Thursday, October 11 4:50 PM

Subject: RE:'ICICICARE=025-945-840' Fw: ICICICARE=025-858-228 SETTLEMENT REMINDER AGAINST CREDIT CARD NO. 5177 1940 7807 9008

Dear Mr. Moharana,

We have initiated your request for settlement to the department concerned.

The status will be communicated in 5 days.

Sincerely,

Bhavani

Customer Service Manager

ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER

"This e-mail message may contain confidential, proprietary or legally

privileged information. It should not be accessed by anyone who is not the

original intended recipient. If you have erroneously received this message,

please delete it immediately and notify the sender. The recipient acknowledges

that ICICI Bank or its subsidiaries and associated companies,

(collectively "ICICI Group"), are unable to exercise control or ensure or

guarantee the integrity of/over the contents of the information contained in e-

mail transmissions and further acknowledges that any views expressed in this

message are those of the individual sender and no binding nature of the

message shall be implied or assumed unless the sender does so expressly with

due authority of ICICI Group. Before opening any attachments please check them

for viruses and defects."

&--Original Message&--

From: Jeevan Moharana ([email protected])

Date: Wednesday, October 10 08:40 AM

To: [email protected] ([email protected]); [email protected] ([email protected])

Cc: [email protected] ([email protected]); [email protected] ([email protected])

Subject: Fw: RE: Fw: ICICICARE=025-858-228 SETTLEMENT REMINDER AGAINST CREDIT CARD NO. 5177 1940 7807 9008

Dear Madam / Sir,

I have already gone through your e-mail but I found there is nobody is picking the phone, neither Ms. Rasmi wants to contact me so I request you can you please provide me the e-mail ID or mobile no to easy contact. If you feel that you are unable to provide me the contact detail then it will be batter you please write-up the balance amount against my credit card account and the problem will be automatically solved. As you know that I have earlier confirmed you that without having settlement letter I will not pay anything. You may take 3 days or 7 days or 15 days or 1 month to correct reply or you may suggest to your collection department to contact me. I hope this will be clear to you.

Thanks

With Regards

Jeevanlal Moharana

&-- Original Message &--

From: Customer Care

To: Jeevan Moharana

Sent: Monday, October 08 8:30 AM

Subject: RE:'ICICICARE=025-945-840' Fw: ICICICARE=025-858-228 SETTLEMENT REMINDER AGAINST CREDIT CARD NO. 5177 1940 7807 9008

Dear Mr. Moharana,

With regard to your request for outstanding due of your Credit Card Account,

we request you to contact our regional collection officer Ms. Rashmi on 011-41490158/180.

Sincerely,

Sunitha k

Customer Service Officer

ICICI Bank Limited

For quicker resolution of your query, please write to us through the "Email us" option at www.icicibank.com.

If you have changed your mailing address or your telephone number (s), please obtain the Address Change Request Form from our web site http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

Instantly generate your credit card PIN and get your Internet Banking user ID on the phone by calling our 24-hour Customer Care. To know more about our online services, please visit www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."

&--Original Message&--

From: Jeevan Moharana ([email protected])

Date: Sunday, October 07 10:27 PM

To: [email protected] ([email protected])

Cc: [email protected] ([email protected])

Subject: Fw: RE: Fw: ICICICARE=025-858-228 SETTLEMENT REMINDER AGAINST CREDIT CARD NO. 5177 1940 7807 9008

no result

&-- Original Message &--

From: Customer Care

To: Jeevan Moharana

Sent: Thursday, October 04 7:30 PM

Subject: RE:'ICICICARE=025-945-840' Fw: ICICICARE=025-858-228 SETTLEMENT REMINDER AGAINST CREDIT CARD NO. 5177 1940 7807 9008

Dear Mr. Moharana,

We understand your concern and we have initiated a request SR39418345.To process this request you have to wait till 08/10.

Sincerely,

Kiran E

Customer Service Officer

ICICI Bank Limited

"You can now get your statement details without logging in and using your user ID at our site. Visit www.icicibank.com > Click Personal Banking >Cards> View Credit Card E-Statement, key in the requested card details and view your latest credit card statements"

If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."

"ICICI Bank reserves the right to use its customers' comments/criticism/compliments in any manner or media and will exercise discretion in such use."

&--Original Message&--

From: Jeevan Moharana ([email protected])

Date: Thursday, October 04 12:05 AM

To: [email protected] ([email protected])

Subject: Fw: ICICICARE=025-858-228 SETTLEMENT REMINDER AGAINST CREDIT CARD NO. 5177 1940 7807 9008

&-- Original Message &--

From: Jeevan Moharana

To: [email protected]

Sent: Tuesday, October 02 8:20 PM

Subject: Fw: ICICICARE=025-858-228 SETTLEMENT REMINDER AGAINST CREDIT CARD NO. 5177 1940 7807 9008

&-- Original Message &--

From: Jeevan Moharana

To: [email protected]

Sent: Tuesday, October 02 4:50 PM

Subject: ICICICARE=025-858-228 SETTLEMENT REMINDER AGAINST CREDIT CARD NO. 5177 1940 7807 9008

Dear Madam / Sir,

I would like to inform you that after repeated request to ICICI Bank Credit Card Division nobody is responding my e-mail in proper way. Finally I would like to confirm you that I would like to close my Credit Card with settlement option because due to financial crises I am not able to clear the Credit Card outstanding balances. Also I had discussed with you collection department since 4 months before. After telephonic discussion with you collection executives it was finalised for settlement of Rs.20000/- in 4 installment. After that Paid Rs.3600/- to get the settlement letter from your collection department at Videocon Tower at jhandelwala, Delhi.

But I did not get the settlement letter from them, then I again discussed with Collection Executives whose names are, Mr. Desraj Chaouhan, Mr. Anil Chaouhan, Mr. Rakesh Chaouhan, Mr. Saneev, Mr. Nirmal, Mr. Rajpal Yadav & Mr. Joshi they again confirmed me that it is ok and my settlement letter is ready for deliver but before delivering the letter they again demand Rs.- to be deposited against my credit card account which I done on same day.

After that till date I did not receive my settlement letter, therefore I again discussed with Mr. Shivshankar (Asst Manager-Collection for Noida Region), Mr. Prashana Dass (Manger Collection for Noida Region) and also I discussed with Mr. Sushil Sony (Manager Collection for Noida Region). I confirmed them that without having the settlement letter I am not going to pay anything against my credit card no.5177 1940 7807 9008.Also I have sent SMS to them for confirmation of delivery of settlement letter. Still I did not get any reply from them. So I request you can you please send me the e-mail ID of above executives along with the HO office contact number with e-mail ID.

(Note: You May contact to your collection department on 9350403362, 9873565886, 9873565892, 9873567183,

9999029400, 9899975757, 9873254490)

And it is very clear to you that I am not going to pay anything against my credit card. I hope your reply will come to me with in 3 days.

Also i am sending a letter through courier to your Mumbai office

Thanks with regards

Jeevanlal Moharana

Contact on : 9810768983

&-- Original Message &--

From: ICICI Bank Customer Care

To: [email protected]

Sent: Friday, September 28 12:01 PM

Subject: RE:'ICICICARE=025-858-228' Settlement reminder

Dear Mr. Moharana,

According to your mail we have initiated a request for the settlement of your credit card account with Service Reference Number SR39418345.

You will receive an alert on your mobile regarding the status of the request within 7 working days.

For quicker resolution of your query, please write to us through the "Email us" option at www.icicibank.com.

Sincerely,

N Tara

Customer Service Officer

ICICI Bank Limited

"You can now get your statement details without logging in and using your user ID at our site. Visit www.icicibank.com > Click Personal Banking >Cards> View Credit Card E-Statement, key in the requested card details and view your latest credit card statements" "You can now get your statement details without logging in and using your user ID at our site. Visit www.icicibank.com > Click Personal Banking >Cards> View Credit Card E-Statement, key in the requested card details and view your latest credit card statements"

If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm fill it and drop it at any ICICI Bank/ATM drop box.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."

"ICICI Bank reserves the right to use its customers' comments/criticism/compliments in any manner or media and will exercise discretion in such use."

&--Original Message&--

From: Jeevan Moharana ([email protected])

Date: Friday, September 28 08:15 AM

To: [email protected] ([email protected])

Subject: Settlement reminder

Reminder-1

Dear Sir,

Thanks for your information, I would like to confirm you there is no need to email the account statement to me because my account already transferred to collection department and they have agreed for settlement so that I am not going to pay anything without having the settlement letter. You are requested to remind the collection department for closing of this account.

I will be appreciated for your kind consideration.

Thanks

jeevanlal Moharana

&-- Original Message &--

From: Customer Care

To: [email protected]

Sent: Wednesday, September 26 6:41 PM

Subject: Payment due date reminder

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No virus found in this incoming message.

Checked by AVG Free Edition.

Version: 7.5.488 / Virus Database: 269.14.0/1049 - Release Date: 10/4 8:59 AM

&&&&&&&&&&&&&&&&&&&&&&&&&&--

No virus found in this incoming message.

Checked by AVG Free Edition.

Version: 7.5.488 / Virus Database: 269.14.3/1054 - Release Date: 10/6 7:12 PM

&&&&&&&&&&&&&&&&&&&&&&&&&&--

No virus found in this incoming message.

Checked by AVG Free Edition.

Version: 7.5.488 / Virus Database: 269.14.6/1061 - Release Date: 10/10 8:43 AM


Company: ICICI Bank

Country: India

Category: Miscellaneous

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