I am having a Home Loan account with ICICI bank. The property is in Delhi and I am currently residing in Bangalore. The EMI's were revised in the month of April and inspite of numerous followup, nobody bothered to collect the revised EMI cheques from my Bangalore adresss even after giving so many assurances.
In the month of April to July, old EMI cheques were presented to my account which I got returned. ICICI bank levied cheque return and overdue charges to my account.
Further I was not given a Tax Certificate in time despite numerous followups with ICICI. Bacause of This I was forced to file a faulty tax return.
I have applied for a TOP UP loan on my existing home loan account (Account No. LBDEL00000372092). This was to fund the advance payment purchase of a House at Yeshwanthpur.
The application was processed by one Mr. Janesh and Mr. Anand of ICICI Koramangla Team.
My file no. as advised to me by Mr. Anand of Koramangala team was 7777140426.
There were lot of formalities undertaken including visit to my property at Delhi and doing a technical evaluation fo which your people attended my house in daytime.
I was advised by Mr. Janesh of ICICI Koramangala team that the request for TOP up loan has been approved and I would be issued a sanction letter and the disbursement shall be effected in one day. For legal formalities I was advised by Mr. Janesh to purchase stamp papers of Rs. 7500. This confirmation was received by me verbally on or around 9th of september.
I had spoken to Mr. Janesh and advise him that I have no idea as to how to get those stamp papers and ICICI should arrange the same.
To this Mr. Janesh replied that there will be a bribe of around Rs.1000 to be paid. I agreed to pay the same. As I needed the loan amount urgently, I advised Mr. Janesh to purchase the stamp paper on same date so that the whole thing can be processed. Mr. Janesh advised me to deposit Rs.8500 in his personal bank account so that the purchase of stamp paper can be processed.
I decided otherwise and instead opted for making a DD of Rs. 7500 in favor of Sub Registrar for stamp paper. I advised Janesh that the amount of Rs. 1000 to be paid as bribe shall be paid in cash by me. The DD was prepared.
From that day onwards, I was kept hanging by Mr. Janesh and Mr. Anand. I was told that there are irregularities in my documents and they are waiting for some clarifications from Delhi/Chennai office on my case. I rigourously followed them up. Couple of times Mr. Janesh promised to come to my office but never turned up.
In between Mr. Janesh and Mr. Anand even stopped taking my calls.
Finally today Mr. Anand advised me that request for my TOP UP loan has been declined as bank does not have title deed of my property.
My Questions here are:
1. If there are irregularities in my documents, why loan was disbursed at first place.
2. Even after that, why was technical evaluation undertaken which involved disturbing peace of my family.
3. Why I was informed by Mr. Janesh that my request for TOP UP loan has been approved.
4. On what pretext Mr. Janesh asked me to purchase stamp papers
5. Why Mr. Janesh asked me to deposit cash in his account
6. On my refusing to deposit cash in his account, why suddenly irregularities in my TOP UP loan have surfacedoriginal.
7. What would I have done if I would have gone ahead and had purchased stamp papers of Rs. 7500
8.On what grounds I have been denied TOP UP loan
In my opinion the whole situation is serious and if we take an overall view, it sums up to an intended miscounduct on part of your staff (Koramangla Team) especially with the situation where I was asked to deposit cash in his personal account by one of ICICI staff members (Mr. Janesh)
Further more I received from one of ICICI collection manager THREATNING SOME LEGAL PROCEDDINGS AGAINST ME
According to the notice
Quote
Despite our (ICICI) repeated requests and reminders for handing over post dated cheques, you (me, Barinder Singh Basan) have been postponing the same on one pretext or the other and delaying the matter deliberately
Unquote
Further
Quote
Failing compliance with the requisition contained in this notice, we will be constrained to initiate appropriate action against you in terms of agreement and you will solely be responsible for the cost and consequences thereof"
Unquote
I hold a proof (receipt of PDC's) which clealy proves that ICICI is already holding my PDC's dated upto 7th April.
What is the need for this notice??
Why is this served??
Again, this was been served upon my parents in New Delhi, this again caused them mentol agony and hardship.
Also saying that I've been postponing this matter on some pretext or the other is a matter of character assasination.
I must state here that I;ve been subject to lot of harrssment from ICICI.
I was not able to file a correct income thax return bacause ICICI failed to timely furnish the required statement of account. This has been the subject matter of my earlier correspondance with ICICI which I can reproduce.
Further ICICI held on to my unused PDC's for an unduly long period of time and I had to spent enormous time and energy to get them back. Inspite of repeated requests, same has not been returned fully to me 4 PDC's have been missing from the cheques returned to me.
In spite of repeated requestes, ICICI failed to give me a copy of documents of my House property.
Also I was harrased thoroghly and peace of my family breached in case of TOP up loan
Lot of explanations are owed to me from ICICI. I have full right to say that the treatment meted out to me is snobbish and as I've written earlier, I will take this all to some logical conclusion.
I am learning to believe that this is the style of functioning of ICICI.
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